{"id":"cs-release-notes-admin-faq-four","audience":"customer-success","category":"support-work","technique":"grounding","track":"support","level":"intermediate","title":"Answer four admin questions from release notes only","free":false,"task":"Answer the four admin questions using only the release notes. Output 4 pairs of lines labeled \"Q1:\" then \"A1:\" through \"Q4:\" and \"A4:\". Each answer is under 20 words. If the notes do not say, the answer is exactly \"Not announced\". Plain text, no intro or sign-off.","materialLabel":"Your material (attached to your prompt automatically)","material":"RELEASE NOTES 9.0 (published Nov 2)\n\nCustom roles (generally available): admins can create up to 10 custom roles. A role can limit access to Billing, Reports and Exports. The built-in Editor role is unchanged.\nPlans: custom roles are included in Business and Enterprise. Starter keeps its 3 built-in roles.\nRollout: all accounts get custom roles by Nov 12. Until then, the Admin > Roles page shows them only if enabled for your account.\nField-level permissions: planned for Q1. Not in this release.\nRole-change audit log: beta, Enterprise only.\n\nQUESTIONS FROM THE ADMIN COMMUNITY\n1. How many custom roles can we create?\n2. Which plans include custom roles?\n3. Can we hide individual fields from a role?\n4. Will role changes post to Slack?\n\nReminder from product: \"planned\" items are not commitments.","rules":[{"type":"plainText"},{"type":"maxWords","max":120}],"mistakes":[{"title":"Inventing a Slack answer","why":"The AI guesses that notifications exist or are coming.","fix":"Say: \"If the notes do not say, answer exactly Not announced.\"","checks":["r2"]},{"title":"Promising a planned item","why":"The AI says field-level permissions are coming in Q1.","fix":"Say: \"Planned is not a commitment; say not in this release, planned for Q1.\"","checks":["r2"]},{"title":"Mixing up plans and limits","why":"The AI blends Business, Starter and Enterprise details or rounds the role limit.","fix":"Say: \"Give the exact limit and plans as written in the notes.\"","checks":["r1"]},{"title":"Dropping the Q labels","why":"The AI merges questions and answers into prose.","fix":"Say: \"Use Q1:/A1: through Q4:/A4: lines.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Sets the Q and A labels","patterns":["q1","a1","q:"]},{"label":"Limits to the notes","patterns":["only the release notes","use only","notes only"]},{"label":"Gives the fallback","patterns":["not announced"]},{"label":"Caps answer length","patterns":["under 20","20 words","each answer"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Give the AI an exact fallback answer for anything the source does not cover, and tell it how to treat plans.","mission":"Answer four admin questions using only the release notes.","musts":["Notes only","Else exactly Not announced","Answers under 20 words"],"rubricLabels":["The output has four Q and A line pairs labeled Q1: through Q4: and A1: through A4: in order, with no intro or sign-off","A1 says up to 10 and A2 says Business and Enterprise (Starter keeps the built-in roles)","A3 says it is not in this release and only planned for Q1 without promising it, and A4 is exactly \"Not announced\""]}