{"id":"cs-release-two-audiences-admins-end-users","audience":"customer-success","category":"support-work","technique":"audience","track":"support","level":"intermediate","title":"Announce one feature separately to admins and to end users","free":false,"task":"Write the announcement in two lines: \"For admins:\" (30 words or fewer) and \"For end users:\" (25 words or fewer). Mention the Nov 16 date in both. The admin line says what to do; the end-user line says only what they will receive and do. Do not mention the other audience in either line. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"RELEASE NOTE (internal) - Bulk invite - available on all plans from Nov 16\n- Admins can upload a CSV of up to 500 users to invite everyone at once (Admin > People > Bulk invite). Rows with errors are skipped and listed in a report.\n- Each invited person gets an email with a link. The link is valid for 7 days. They set a password when they click it.\n- If the link expires, an admin can re-send the invite.\n- SSO bulk provisioning is in beta and is not part of this release.\n- Old method (one invite at a time) still works.\n\nMarketing: \"Say it's the biggest update of the year!\"\nSupport notes that end users often ask admins \"what is this email?\"","rules":[{"type":"plainText"},{"type":"maxWords","max":65}],"mistakes":[{"title":"Mixing audiences","why":"The AI tells end users about the CSV upload.","fix":"Say: \"Do not mention the other audience in either line.\"","checks":["r2"]},{"title":"Adding hype","why":"The AI uses \"biggest update of the year\".","fix":"Say: \"Plain and factual, no hype.\"","checks":["r2"]},{"title":"Dropping the date","why":"The AI forgets Nov 16.","fix":"Say: \"Mention Nov 16 in both lines.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the output has exactly two lines starting 'For admins:' and 'For end users:' and nothing else.","checks":["r0"]}],"promptHints":[{"label":"Names the two lines","patterns":["for admins","for end users"]},{"label":"Word caps","patterns":["30 words","25 words"]},{"label":"Mentions the date","patterns":["nov 16"]},{"label":"Keeps audiences separate","patterns":["other audience","do not mention","separate"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"One feature, two readers: give each reader only what they need and say what to leave out.","mission":"Announce the Nov 16 feature separately to admins and end users.","musts":["Date in both","Admins: what to do","Never mention other audience"],"rubricLabels":["The output has exactly two lines starting \"For admins:\" and \"For end users:\" and nothing else","The admin line says to upload a CSV of up to 500 users via Bulk invite and mentions Nov 16; the end-user line says they will get an email with a link valid for 7 days to set a password and mentions Nov 16","Neither line mentions the other audience, SSO or the beta, or hype such as biggest update"]}