{"id":"cs-renewal-backward-plan-dates","audience":"managers","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Plan renewal steps backward from the date and flag the notice date","free":false,"task":"The contract renews Mar 31, 2027. Build a table with the header row exactly \"Date | Step | Owner\" and three rows for 120, 90 and 60 days before renewal. Work out each date from the month lengths in the notes. The 60-day row must say to confirm the notice date with Legal. Do not state what the contract legally requires. Plain text, table only, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"RENEWAL: Cobalt Freight, renews Mar 31, 2027. CSM: Pat Lowe. Legal contact: Nora Platt.\nPlaybook steps: 120 days out, executive sponsor call (Pat). 90 days out, send the renewal proposal (Pat). 60 days out, signed renewal or agreed path, and check the non-renewal notice date (Pat, with Nora).\n\nContract summary (not legal advice): section 12.3 mentions a 60-day written notice window before the renewal date.\n\nMONTH LENGTHS: Dec 31 days, Jan 31 days, Feb 2027 has 28 days, Mar 31 days.\nHelp: counting back from Mar 31: 31 days earlier is Feb 28; 59 days earlier is Jan 31; 90 days earlier is Dec 31; 120 days earlier is Dec 1.\n\nDraft from a teammate: '60 days = Jan 29' (a miscount). The renewal date is Wednesday Mar 31.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Using the teammate's date","why":"The draft says Jan 29 and the AI repeats it.","fix":"Say: \"Count back yourself; 60 days before Mar 31 is Jan 30.\"","checks":["r1"]},{"title":"Stating the legal position","why":"The AI says the customer must give notice by Jan 30.","fix":"Say: \"Say to confirm with Legal; no legal conclusions.\"","checks":["r2"]},{"title":"Wrong shape","why":"The AI writes paragraphs.","fix":"Give the exact header and three rows.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Asks for date counting","patterns":["120","90","60 days","count back"]},{"label":"Routes to Legal","patterns":["legal","confirm"]}],"hint":"Backward date plans need correct counting and a safe handoff for legal points. State both.","rubricLabels":["The header row is exactly \"Date | Step | Owner\" with three rows in date order","The dates are Dec 1 (120 days), Dec 31 (90 days) and Jan 30 (60 days)","The Jan 30 row says to confirm the notice date with Legal (Nora) and the table states no legal conclusion about what the contract requires"]}