{"id":"cs-renewal-kickoff-email-no-price","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Open a renewal conversation without mentioning price","free":false,"task":"Write the email that starts the renewal conversation with Joan. Line 1 is \"Subject:\" with 7 words or fewer. Exactly 3 sentences: one result, a request for a 30-minute call before Dec 4, and what you will bring. Do not mention price, discounts or the contract end date. Last line exactly \"Ravi, Customer Success\". Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"ACCOUNT: Sterling Print (contact: Joan Mbeki, operations director). Customer 3 years. Renewal date: Mar 31. Annual fee $36,000. We want to start the renewal talk 120 days early.\n\nRESULTS (verified by Joan's team in the Oct review): turnaround time on proofs down from 5 days to 2 days; 23% fewer reprints this year.\nWHAT RAVI WILL BRING to the call: a one-page summary of their results and a short list of features they have not used yet (the batch approval feature, and the customer proof portal).\n\nFinance wants: 'Mention the 3% early-renewal discount in the first email to create urgency.' (The discount exists only if signed before Jan 31; not for the first email.)\nJoan's style: friendly, short emails, hates sales language.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Adding the discount","why":"Finance's note pushes the AI to open with the 3% discount.","fix":"Add: \"Do not mention price, discounts or the contract end date.\"","checks":["r2"]},{"title":"Vague ask","why":"The AI asks to 'catch up soon'.","fix":"Say: \"Ask for 30 minutes before Dec 4.\"","checks":["r1"]},{"title":"Wrong subject or sign-off","why":"The AI writes a long subject and signs 'Cheers'.","fix":"Give the limits and the exact last line.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Sets the ask","patterns":["30.?minute","dec 4"]},{"label":"Bans price talk","patterns":["no price","do not mention","don.t mention"]}],"hint":"Early renewal emails should earn a meeting, not push a deal. State the ask and what to leave out.","rubricLabels":["Line 1 begins with \"Subject:\" with 7 words or fewer, and the last line is exactly \"Ravi, Customer Success\"","Has exactly three sentences: a verified result (proofs from 5 days to 2, or 23% fewer reprints), a request for a 30-minute call before Dec 4, and that Ravi will bring a one-page results summary and unused features","Does not mention price, the 3% discount, the $36,000 fee or the March 31 renewal date"]}