{"id":"cs-renewal-process-faq-three-questions","audience":"customer-success","category":"support-work","technique":"grounding","track":"support","level":"beginner","title":"Write a three-question renewal process FAQ for admins","free":false,"task":"Write a renewal FAQ for customer admins with exactly 3 questions: When will I get the proposal? Who can sign? Can we change seats? Format each as \"Q:\" then \"A:\" on the next line, each answer under 24 words. Use only the current process. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"RENEWAL PROCESS (current, v3, Oct 1)\n- We send the renewal proposal 60 days before the renewal date.\n- The order form must be signed by the person named as the authorized signer on the original order form, or by someone they delegate in writing to us.\n- Seat changes (more or fewer) are made at renewal. Fewer seats can change the per-seat price if the count crosses a pricing tier.\n- Renewals are not automatic: the order form must be signed or the plan ends on the renewal date. (Check the contract with Legal for exact terms.)\n\nOLD PAGE (outdated, do not use): 'Proposal sent 30 days before. Your plan renews automatically for 12 months with no action.'\nSupport email: renewals@brightly.example.","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"mistakes":[{"title":"Using the old page","why":"The outdated page says 30 days and automatic renewal.","fix":"Say: \"Use only the current v3 process.\"","checks":["r2"]},{"title":"Missing the signer rule","why":"The AI says 'a manager can sign'.","fix":"Say: \"The authorized signer on the original order form, or a written delegate.\"","checks":["r1"]},{"title":"Wrong layout","why":"The AI writes headings and bullet lists.","fix":"Show Q: then A: on the next line, three pairs.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Shows Q and A layout","patterns":["q:","a:"]},{"label":"Uses only the current process","patterns":["current","v3","ignore the old"]}],"hint":"Process FAQs must use the current version. Name the questions, the layout and the source to trust.","rubricLabels":["The output has exactly three Q: lines in the order proposal timing, who can sign, seat changes, each followed by an A: line","The answers say the proposal is sent 60 days before renewal, the authorized signer named on the original order form (or a written delegate) signs, and seat changes are made at renewal","Nothing uses the old page's 30 days or automatic 12-month renewal"]}