{"id":"cs-renewal-proposal-cover-note","audience":"customer-success","category":"support-work","technique":"tone","track":"support","level":"intermediate","title":"Send a renewal proposal without fake urgency","free":false,"task":"Write the cover note for the renewal proposal. Line 1 is \"Subject:\" with 7 words or fewer. Exactly 3 sentences, plain text. Mention the attachment, the price with the increase, and the signature date. Use no urgency tactics. Last line exactly \"Zoe, Customer Success\".","materialLabel":"Your material (attached to your prompt automatically)","material":"ACCOUNT: Brindle Foods (contact: Anil Rao, procurement). Current annual fee $50,000. Renewal date Jan 15.\nPROPOSAL (attached as PDF): 12-month renewal at $51,500 (3% increase, within the contract's 7% cap). Includes the same 60 seats and 3 training sessions.\nADMIN NOTE: to process by Jan 15, Brindle's procurement asks us to receive the signed order form by Dec 31.\n\nFinance suggestion: 'Say the price goes up 10% after this Friday so Anil signs fast.' (False. No such change exists.)\nSales suggestion: 'Offer expires soon!'\nAnil's style: formal, likes numbers.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Inventing urgency","why":"The finance and sales notes push the AI to add pressure.","fix":"Add: \"No urgency tactics or invented deadlines.\"","checks":["r2"]},{"title":"Missing the increase","why":"The AI gives only the new price.","fix":"Say: \"Show the price and that it is a 3% increase from $50,000.\"","checks":["r1"]},{"title":"Wrong subject or sign-off","why":"The AI writes a long subject.","fix":"Give the limits and the exact last line.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Sets the facts","patterns":["\\$51,500","3%","dec 31"]},{"label":"Bans pressure","patterns":["no urgency","no pressure","no (invented|fake)"]}],"hint":"A renewal note should be accurate and calm. Name the facts to include and ban invented urgency.","rubricLabels":["Line 1 begins with \"Subject:\" with 7 words or fewer, and the last line is exactly \"Zoe, Customer Success\"","Has exactly three sentences that mention the attached proposal, the price of $51,500 (a 3% increase from $50,000), and the signed order form by Dec 31","Uses no urgency or pressure claims, such as a 10% price rise after Friday or an offer that expires"]}