{"id":"cs-seat-add-coterm-vs-separate-math","audience":"managers","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Compare adding seats co-termed vs as a new contract","free":false,"task":"Compare two ways to add 10 seats and recommend one. Write a first line exactly \"Seat add: Larkin Learning\", then exactly three lines starting \"Co-term:\", \"Separate:\" and \"Recommend:\". Show the math on the first two, like \"10 x $30 x 5 = $1,500\". Use the right per-seat rate for each option. Plain text, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CUSTOMER: Larkin Learning. Current contract: 40 seats at $30 per seat per month, annual term ends Mar 31. Today is Oct 31, so 5 months remain (Nov through Mar).\n\nOPTION A, co-term: add 10 seats now at the contract rate of $30 per seat per month, billed only for the 5 remaining months, then they renew with the rest on Apr 1.\nOPTION B, separate contract: add 10 seats on a new 12-month contract at the current list price of $36 per seat per month.\n\nThe customer's admin, Teo, said: 'We would rather keep one renewal date.'\nSales rep's comment: 'Separate gets us a bigger contract value this quarter.'\nAll prices are per seat per month, in USD.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Using the wrong rate","why":"The AI uses $30 for both options.","fix":"Say: \"Co-term uses the contract rate $30; separate uses list $36.\"","checks":["r1"]},{"title":"Wrong months","why":"The AI uses 12 months for co-term.","fix":"Say: \"Co-term bills only the 5 remaining months.\"","checks":["r0"]},{"title":"Recommending for sales value","why":"The sales rep's comment tilts the AI toward separate.","fix":"Say: \"Recommend for the customer's cost and renewal date.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Asks for math","patterns":["math","show","10 x"]},{"label":"Names the rates","patterns":["\\$30","\\$36"]}],"hint":"Quote comparisons depend on the right rate and period. Give both, ask for the math and recommend in the customer's interest.","rubricLabels":["The first line is exactly \"Seat add: Larkin Learning\", and the Co-term line shows 10 x $30 x 5 = $1,500","The Separate line shows 10 x $36 x 12 = $4,320","The Recommend line is Co-term, with a reason tied to the lower cost or one renewal date, and not the sales rep's contract value"]}