{"id":"cs-seat-add-proposal-email-math-line","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Send a seat-add proposal with the co-term math in one line","free":false,"task":"Write the email to Ms. Ito. Line 1 is \"Subject:\" with 7 words or fewer. Exactly 3 sentences: the proposal with the math shown like \"10 x $30 x 5 = $1,500\", how it fits her renewal, and how long the quote is valid. Use no urgency tactics. Last line exactly \"Jin, Customer Success\". Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"EXPANSION PROPOSAL: Tidewater Co (contact: Ms. Reiko Ito, operations lead).\nRequest from Ms. Ito: add 10 seats now. Current: 50 seats at $30 per seat per month, annual term ends Mar 31.\nCO-TERM PRICE: new seats billed at the contract rate $30 per seat per month for the 5 remaining months (Nov to Mar): 10 x $30 x 5 = $1,500. They then renew with the other seats on Apr 1, with one renewal date.\nQUOTE VALIDITY: 30 days from Nov 6 (until Dec 6).\nSales suggestion: 'Say the price goes up Dec 1 so she signs this week.' (False. No change is planned.)\nMs. Ito prefers short emails with exact numbers.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Inventing urgency","why":"The sales suggestion says the price goes up Dec 1.","fix":"Add: \"No urgency tactics; the quote is valid 30 days.\"","checks":["r2"]},{"title":"Missing the math line","why":"The AI states $1,500 without the working.","fix":"Say: \"Show 10 x $30 x 5 = $1,500.\"","checks":["r1"]},{"title":"Wrong subject, count or sign-off","why":"The AI writes six sentences and signs 'Best'.","fix":"Give the limits and the exact last line.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Asks for the math","patterns":["10 x \\$30 x 5","math"]},{"label":"Bans urgency","patterns":["no urgency","valid 30 days"]}],"hint":"A proposal email should show the math, the fit with the contract and the validity, without pressure.","rubricLabels":["Line 1 begins with \"Subject:\" with 7 words or fewer, and the last line is exactly \"Jin, Customer Success\"","Has exactly 3 sentences, including the math 10 x $30 x 5 = $1,500 and that the seats end with the Mar 31 term so there is one renewal date","States the quote is valid for 30 days (until Dec 6), and uses no urgency claim such as a price rise on Dec 1"]}