{"id":"cs-seat-reduction-pricing-compare","audience":"executives","category":"support-work","technique":"verification","track":"support","level":"advanced","title":"Price a seat reduction with the lower volume tier","free":false,"task":"Compare the customer's current plan with their requested reduction in exactly four lines starting \"Today:\", \"At 45 seats:\", \"Saving:\" and \"Effective:\". Show the math, like \"60 x $30 = $1,800 per month\". Use the right per-seat tier price for each seat count. Plain text, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CUSTOMER: Larkin Learning. Current: 60 seats at the 50+ seat tier price of $30 per seat per month. Requested change: reduce to 45 seats. Contract: annual term ending Mar 31; seat reductions take effect at renewal, not mid-term.\nPRICE TIERS (per seat per month): 25 to 49 seats: $34. 50 or more seats: $30.\nHelp: 60 x $30 = $1,800. 45 x $34 = $1,530. The difference is $270 per month; times 12 is $3,240 per year.\nAE comment: 'Keep the $30 price for the 45 seats: 45 x $30 = $1,350. It will save the account.' (Not allowed; the tier price changes below 50 seats.)\nThe CFO wants to see the real annual saving, and when it starts.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Keeping the $30 price","why":"The AE comment keeps the lower tier price for 45 seats.","fix":"Say: \"Use the tier price: $34 for 25 to 49 seats.\"","checks":["r1"]},{"title":"Missing the effective date","why":"The AI says the saving starts now.","fix":"Say: \"Effective: at renewal on Mar 31.\"","checks":["r2"]},{"title":"No working","why":"The AI states results without math.","fix":"Say: \"Show the math on each line.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the lines","patterns":["today:","at 45 seats:","saving:","effective:"]},{"label":"Gives the tiers","patterns":["\\$34","\\$30","25 to 49"]}],"hint":"Tiered pricing flips when seats drop. State the tiers, the math format and when the change takes effect.","rubricLabels":["The output is exactly four lines starting Today:, At 45 seats:, Saving: and Effective:","Today shows 60 x $30 = $1,800 per month and At 45 seats shows 45 x $34 = $1,530 per month (not $1,350)","Saving shows ($1,800 - $1,530) x 12 = $3,240 per year, and Effective says it takes effect at renewal on Mar 31 (not mid-term)"]}