{"id":"cs-service-tier-assignment-upgrade-rule","audience":"managers","category":"support-work","technique":"constraints","track":"support","level":"advanced","title":"Assign service tiers with a base rule and an upgrade rule","free":false,"task":"Assign each account a service tier. Output a table with the header row exactly \"Account | Base | Final\" and six rows. Base comes from ARR. Final moves the account up one tier (Tier 3 to 2, Tier 2 to 1) if it has 2 or more integrations; Tier 1 stays Tier 1. Plain text, table only, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"SERVICE TIERS\nBase tier by ARR: Tier 1 = $100,000 or more. Tier 2 = $30,000 to $99,999. Tier 3 = under $30,000. (Thresholds are inclusive at the lower edge: $30,000 is Tier 2.)\nUpgrade rule: an account with 2 or more integrations moves up one tier (Tier 3 to Tier 2, Tier 2 to Tier 1). Tier 1 stays Tier 1. Only one upgrade.\n\nACCOUNTS\nAlder: ARR $120,000, 0 integrations.\nBirch: ARR $85,000, 2 integrations.\nCedar: ARR $30,000, 1 integration.\nDune: ARR $29,900, 0 integrations.\nElm: ARR $55,000, 3 integrations.\nFir: ARR $12,000, 2 integrations.\n\nAccount manager comment: 'Fir is tiny, keep it in Tier 3.'","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Ignoring the upgrade rule","why":"The AI keeps Final the same as Base.","fix":"Say: \"2 or more integrations moves up one tier.\"","checks":["r2"]},{"title":"Misplacing the edge","why":"The AI treats $30,000 as Tier 3.","fix":"Say: \"$30,000 is Tier 2: lower edge inclusive.\"","checks":["r1"]},{"title":"Following the comment","why":"The comment says keep Fir in Tier 3.","fix":"Say: \"Apply the rules; ignore comments. Header exactly Account | Base | Final.\"","checks":["r0","r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"States the edge rule","patterns":["inclusive","\\$30,000","lower edge"]},{"label":"States the upgrade rule","patterns":["2 or more integrations","up one tier"]}],"hint":"Two-step rules need both steps and the edge cases stated. Give the thresholds, the upgrade rule and the table header.","rubricLabels":["The header row is exactly \"Account | Base | Final\" with six rows and nothing outside the table","Base tiers are Alder 1, Birch 2, Cedar 2, Dune 3, Elm 2, Fir 3","Final tiers are Alder 1, Birch 1, Cedar 2, Dune 3, Elm 1, Fir 2"]}