{"id":"cs-smart-goals-rewrite-table","audience":"customer-success","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Rewrite three vague goals as measurable goals in a table","free":false,"task":"Rewrite the three vague goals as measurable ones. Output a table with the header row exactly \"Goal | Metric | Baseline | Target | By when\" and three rows. Use only the numbers in the notes, and every date is Mar 31. Plain text, under 90 words, nothing before or after the table.","materialLabel":"Your material (attached to your prompt automatically)","material":"CUSTOMER GOALS (Oakridge Credit Co-op, workshop Nov 3)\n\n1. 'Use the product more.' Baseline: 28 of 70 staff use it weekly. The sponsor, Lena, said: 'I want half the team using it every week.'\n2. 'Faster monthly reporting.' Baseline: the month-end report takes 5 days to produce. Lena's target: 2 days.\n3. 'Cleaner data.' Baseline: 12% of member records are missing a branch code. The data admin, Tomas, wants under 3% missing.\n\nOther items from the workshop: office party in December; request for a new logo on the login page; a wish for a mobile app (no date).\n\nDeadline for all goals: end of Q1, which the customer calls 'March 31'.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Keeping the goals vague","why":"The AI restates 'use more' without a number.","fix":"Say: \"Each row needs a metric with baseline and target numbers.\"","checks":["r1"]},{"title":"Inventing numbers","why":"The AI adds its own targets or dates.","fix":"Say: \"Use only the numbers in the notes.\"","checks":["r1"]},{"title":"Adding extra rows","why":"The AI adds the logo or mobile app request.","fix":"Say: \"Three rows only. Leave out other items.\"","checks":["r2"]},{"title":"Free-form layout","why":"The AI writes a bulleted list.","fix":"Give the exact header row.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Gives the header row","patterns":["goal \\|","header"]},{"label":"Restricts to the notes","patterns":["only the numbers","only facts","notes"]}],"hint":"A goal table needs the exact columns and tells the AI to use real numbers only and ignore the extras.","rubricLabels":["The header row is exactly \"Goal | Metric | Baseline | Target | By when\" and there are exactly three data rows","Baselines and targets are 28 of 70 staff and 35 of 70 (half), 5 days and 2 days, and 12% and under 3%, in the right rows","Every By when is Mar 31, and the party, logo and mobile app items are left out"]}