{"id":"cs-sponsor-blocker-email-default-date","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Ask a sponsor for one decision with a default if no answer","free":false,"task":"Write an email to Mr. Haddad. Line 1 is \"Subject:\" with 7 words or fewer. Ask for one decision, state the default we will take if we hear nothing by Nov 14, and keep it under 90 words, plain text. Last line exactly \"Bea, Customer Success\".","materialLabel":"Your material (attached to your prompt automatically)","material":"ACCOUNT: Cardinal Foods. Sponsor: Mr. Wael Haddad (COO). Project: rolling out the ordering portal to 12 stores.\n\nBLOCKER: Two store managers asked to delay their stores' go-live (stores 7 and 9) to after the holiday rush. Rollout plan has all 12 stores live by Dec 1.\n\nOPTIONS\nA: Go live with all 12 on Dec 1 as planned. Risk: stores 7 and 9 are busy, and training is only half done there.\nB: Go live with 10 stores on Dec 1 and stores 7 and 9 on Jan 12. Risk: two months of manual orders at those stores.\n\nDefault we will take if no decision by Nov 14: Option B, because training is incomplete at those stores.\n\nHaddad's style: reads on his phone, wants a recommendation.\nOur recommendation: B.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Missing the default","why":"The AI asks for a decision but leaves the deadline open.","fix":"Say: \"State the default and the Nov 14 date.\"","checks":["r2"]},{"title":"No recommendation","why":"The AI lists options and no pick.","fix":"Say: \"Recommend B.\"","checks":["r1"]},{"title":"Long subject or sign-off","why":"The AI writes a long subject and 'Best'.","fix":"Give the limits and the exact last line.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Asks for a default","patterns":["default","if (we hear nothing|no reply)","nov 14"]},{"label":"Recommends one option","patterns":["recommend","option b"]}],"hint":"A sponsor can decide fast when the options, the recommendation and the default are clear.","rubricLabels":["Line 1 begins with \"Subject:\" with 7 words or fewer, and the last line is exactly \"Bea, Customer Success\"","Asks for one decision between going live with all 12 stores on Dec 1 and 10 stores on Dec 1 with stores 7 and 9 on Jan 12, and recommends Option B","States that if he does not reply by Nov 14 we will proceed with Option B"]}