{"id":"cs-staffing-ask-memo-capacity-math","audience":"managers","category":"support-work","technique":"context","track":"support","level":"intermediate","title":"Write a staffing ask to the VP with the capacity math","free":false,"task":"Write a memo to the VP with three headings in capitals, in this order: ASK, EVIDENCE, RISK IF NO. EVIDENCE shows the accounts-per-CSM math using the CSMs who are actually working. Use only numbers from the notes and invent no costs. Plain text, under 130 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CS TEAM CAPACITY - Nov 9\n- Total accounts: 168.\n- CSM roster: 6 people. Two (Ana and Ben) are on leave until March 31; their accounts are covered by the other four.\n- Team policy: a CSM should carry at most 30 accounts to give QBRs on time.\n- Last quarter, with 6 CSMs working (28 accounts each), 94% of QBRs were held on time.\n- This quarter so far, QBRs held on time: 71%.\n- Two temporary CSMs could be hired through March 31 (cost not yet quoted by HR).\n- Renewals due in Q1: 41 accounts.","rules":[{"type":"plainText"},{"type":"maxWords","max":130}],"mistakes":[{"title":"Using the roster size","why":"The AI divides 168 by 6 and finds 28, which looks fine.","fix":"Say: \"Use only the CSMs who are working.\"","checks":["r1"]},{"title":"Inventing costs","why":"The AI adds a budget figure.","fix":"Say: \"Invent no costs; cost is not yet quoted.\"","checks":["r2"]},{"title":"Missing the headings","why":"The AI writes a narrative.","fix":"Say: \"Headings in capitals: ASK, EVIDENCE, RISK IF NO.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the three headings","patterns":["ask","evidence","risk if no"]},{"label":"Uses working CSMs","patterns":["working","on leave","4 csms","four"]},{"label":"Shows math","patterns":["168","42","math"]},{"label":"Bans invented costs","patterns":["no cost","invent","only numbers"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"A staffing ask lives or dies on the right denominator. Tell the AI who counts and to show the division.","mission":"Persuade the VP to approve more CSM staffing.","musts":["Count working CSMs only","Numbers from notes only","Invent no costs"],"rubricLabels":["The headings ASK, EVIDENCE and RISK IF NO appear in capitals in that order","EVIDENCE shows 168 accounts divided by the 4 working CSMs is 42 each, compared with the 30-account maximum, and the 94% versus 71% QBR rates","ASK requests two temporary CSMs through March 31, and the memo states no cost figure and invents none"]}