{"id":"cs-stakeholder-coverage-gap-table","audience":"customer-success","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Find the coverage gaps in a customer's stakeholder map","free":false,"task":"Build a plain-text table with the header row exactly \"Role | Contact | Days since touch | Gap?\" and one row per required role in the order listed. A role is a gap (\"Yes\") if there is no contact or the last touch was 60 days ago or more (60 counts); otherwise \"No\". Only touches by CS count (support-team replies do not). Use the day counts given. After the table add one line \"Gaps: N\" with the number of gaps.","materialLabel":"Your material (attached to your prompt automatically)","material":"REQUIRED ROLES (in order): Executive sponsor, Day-to-day lead, Finance approver, IT admin\n\nCONTACTS at Marlow & Finch (today is Nov 6)\n- Hana Berg, VP Operations - executive sponsor. Last touch Oct 15 (call).\n- Ravi Nair, operations manager - runs the product daily. Last touch Nov 2 (email).\n- Finance approver: Lucia Vance was named in the contract, but she left in August. No replacement known.\n- Tomas Eke, IT admin - Aug 20: last call with our team. Sep 7: he got a reply on a support ticket (sent by the support team).\n\nDAY COUNTS: Oct 15 to Nov 6 = 22 days. Nov 2 to Nov 6 = 4 days. Sep 7 to Nov 6 = 60 days. Aug 20 to Nov 6 = 78 days.\nMarlow & Finch has 140 staff and has been a customer since 2024.","rules":[{"type":"plainText"},{"type":"maxWords","max":85}],"mistakes":[{"title":"Using the support touch","why":"The AI counts the Sep 7 ticket reply as our touch.","fix":"Say: \"Only touches by CS count; use Aug 20 for Tomas.\"","checks":["r2"]},{"title":"Keeping the departed contact","why":"The AI lists Lucia Vance as the finance contact.","fix":"Say: \"No contact for a role if the person left.\"","checks":["r1"]},{"title":"Wrong header or order","why":"The AI re-sorts roles or renames columns.","fix":"Say: \"Header exactly ...; roles in the order listed.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Gives the exact header","patterns":["role \\|","header"]},{"label":"States the 60-day rule","patterns":["60","counts","or more"]},{"label":"Excludes support touches","patterns":["cs touch","support","only touches"]},{"label":"Asks for the gaps line","patterns":["gaps:"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Say which touches count and what to do when the named contact has left; AI trusts whatever name appears first.","mission":"Find which required stakeholder roles have no recent contact.","musts":["60 days counts as gap","CS touches only","Gaps count line"],"rubricLabels":["The header row is exactly \"Role | Contact | Days since touch | Gap?\" with four rows in the order Executive sponsor, Day-to-day lead, Finance approver, IT admin","Executive sponsor is Hana Berg 22 days No, Day-to-day lead is Ravi Nair 4 days No, and Finance approver has no current contact (shown as none or dash) and is Yes","IT admin is Tomas Eke with 78 days and Yes (using the CS touch of Aug 20, not the Sep 7 support reply), and the last line is \"Gaps: 2\""]}