{"id":"cs-stakeholder-map-table-stances","audience":"customer-success","category":"support-work","technique":"grounding","track":"support","level":"intermediate","title":"Map five stakeholders with a stance backed by evidence","free":false,"task":"Build a stakeholder map as a table with the header row exactly \"Name | Role | Stance | Next touch\" and five rows. Stance is exactly Champion, Neutral or Blocker, based only on the evidence in the notes. Next touch is a short action with a date. Plain text, table only, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"ACCOUNT NOTES: Quillon Foods ($80,000 ARR, renews Mar 31)\nElena Ruiz, COO (sponsor): 'This tool is why we cut order errors in half.' Joined all three QBRs. Offered to give us a reference.\nMarc Ito, IT director: has delayed our integration requests twice and said 'I don't see why we need this.' Controls the security review.\nPriya Nand, ops manager: uses it daily, has not said anything for or against; attends training.\nTom Weller, CFO: asked once about price; no strong view recorded. Has not attended any meeting.\nBea Santos, data analyst: built 40 reports and asked for a bulk export feature; said she would 'miss it badly' if we left.\n\nCalendar: next touches should be on weekdays in the next two weeks: Nov 9 to Nov 20.\nA teammate wrote 'Tom is a blocker because he's the CFO.' (No evidence.)","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Guessing a blocker by title","why":"The teammate says the CFO must be a blocker.","fix":"Say: \"Base the stance only on evidence in the notes.\"","checks":["r1"]},{"title":"Missing a champion","why":"The AI marks Bea Neutral because she is junior.","fix":"Say: \"Quotes of strong support count as Champion.\"","checks":["r1"]},{"title":"Undated actions or wrong table","why":"The AI writes 'follow up' with no date.","fix":"Say: \"Next touch: action with a date from Nov 9 to Nov 20.\"","checks":["r0","r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Gives the header","patterns":["name \\|","header"]},{"label":"Bases stance on evidence","patterns":["evidence","only on"]}],"hint":"Stakeholder maps should be grounded in what people said and did. State the evidence rule, the allowed stances and the date window.","rubricLabels":["The header row is exactly \"Name | Role | Stance | Next touch\" with five rows and nothing outside the table","Stances are Elena Champion, Marc Blocker, Priya Neutral, Tom Neutral and Bea Champion","Each Next touch is a short action with a date between Nov 9 and Nov 20, and Tom is not marked Blocker"]}