{"id":"cs-survey-comments-praise-complaint-mixed-quotes","audience":"managers","category":"support-work","technique":"grounding","track":"support","level":"intermediate","title":"Summarize survey comments with exact short quotes and counts","free":false,"task":"Write three lines starting \"Praise:\", \"Complaint:\" and \"Mixed:\". Each line gives how many comments are in that group (like \"3 of 8\") and one exact quote of 10 words or fewer copied from a comment in that group, in quotation marks. A comment with both praise and a complaint is Mixed. Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"SURVEY COMMENTS - Q3 (8 responses, Harbor Retail admins)\n1. \"Setup was quick and support answered within the hour.\"\n2. \"Reports are slow and exports often fail.\"\n3. \"Love the new dashboard, but permissions are confusing.\"\n4. \"Training was clear and the team is happier.\"\n5. \"Billing emails go to the wrong person.\"\n6. \"Great product. The mobile app crashes on our older phones.\"\n7. \"Everything works as expected.\"\n8. \"Too many notifications and we cannot turn them off.\"\n\nNote: comment 7 is neutral praise. The VP wants \"positives first\".","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Paraphrasing quotes","why":"The AI rewrites the comments.","fix":"Say: \"Copy one exact quote in quotation marks.\"","checks":["r2"]},{"title":"Misgrouping mixed comments","why":"The AI puts comments 3 and 6 under Praise.","fix":"Say: \"A comment with praise and a complaint is Mixed.\"","checks":["r1"]},{"title":"No counts","why":"The AI writes a narrative.","fix":"Say: \"Give counts like 3 of 8 on each line.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the output has exactly three lines starting 'Praise:', 'Complaint:' and 'Mixed:'.","checks":["r0"]}],"promptHints":[{"label":"Names the three labels","patterns":["praise:","complaint:","mixed:"]},{"label":"Mixed rule","patterns":["mixed","both praise and"]},{"label":"Exact quotes","patterns":["exact quote","quotation","verbatim"]},{"label":"Counts","patterns":["3 of 8","count"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Grouping rules (especially for mixed items) and an exact-quote rule keep summaries honest.","mission":"Sort survey comments into praise, complaint and mixed.","musts":["Counts like 3 of 8","Exact quote, 10 words","Both means Mixed"],"rubricLabels":["The output has exactly three lines starting \"Praise:\", \"Complaint:\" and \"Mixed:\"","The counts are Praise 3 of 8 (comments 1, 4, 7), Complaint 3 of 8 (comments 2, 5, 8) and Mixed 2 of 8 (comments 3, 6)","Each line has one exact quote of 10 words or fewer copied from a comment in that group, in quotation marks"]}