{"id":"cs-ticket-subject-rewrite-area-symptom","audience":"customer-support","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Rewrite five vague ticket subjects as \"Area - symptom\"","free":false,"task":"Rewrite the five ticket subjects as exactly 5 numbered lines like \"1. Exports - CSV export times out\". The area must be one of: Billing, Exports, Login, Reports, Integrations. The symptom is 5 words or fewer, taken from the ticket body. No urgency words or punctuation like \"!\". Plain text, nothing else.","materialLabel":"Your material (attached to your prompt automatically)","material":"AREAS (use exactly): Billing, Exports, Login, Reports, Integrations\n\nTICKETS (subject - body)\n1. \"Help!!!\" - Our CSV export times out whenever we pick more than 10,000 rows.\n2. \"Broken\" - I cannot sign in after resetting my password this morning.\n3. \"Question\" - We were charged twice for the October invoice.\n4. \"Not working\" - The Salesforce sync stopped on Nov 2 and has not restarted.\n5. \"URGENT PLZ\" - The weekly report is missing the Denver depot since last Friday.\n\nNote: the support team's queue shows these as \"unsorted\" and agents re-read each body to guess the area.","rules":[{"type":"plainText"},{"type":"numberedItems","count":5}],"mistakes":[{"title":"Keeping urgency","why":"The AI copies \"URGENT\" or \"!!!\".","fix":"Say: \"No urgency words or exclamation marks.\"","checks":["r2"]},{"title":"Inventing areas","why":"The AI uses Sync or Account instead of the list.","fix":"Say: \"Area must be exactly one of the five listed.\"","checks":["r1"]},{"title":"Long symptoms","why":"The AI writes a sentence.","fix":"Say: \"Symptom of 5 words or fewer.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Leaving the item count open","why":"The AI adds or drops items to feel complete.","fix":"Say \"exactly N numbered lines, nothing else\".","checks":["numberedItems"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the output has exactly 5 numbered lines in the format 'N. Area - symptom'.","checks":["r0"]}],"promptHints":[{"label":"Shows the format","patterns":["area - symptom","1\\."]},{"label":"Uses the area list","patterns":["one of","exactly","billing, exports"]},{"label":"Caps the symptom","patterns":["5 words","five words"]},{"label":"No urgency","patterns":["no urgency","urgent","!"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets the exact item count","patterns":["exactly \\d+","\\d+\\s*(numbered|lines|items|steps)","numbered"]}],"hint":"Give the AI the allowed values and one example line, and say what to strip from the old subjects.","mission":"Rewrite five vague ticket subjects so they're easy to sort.","musts":["Area from the list","Symptom 5 words max","No urgency or exclamation"],"rubricLabels":["The output has exactly 5 numbered lines in the format \"N. Area - symptom\"","The areas are 1 Exports, 2 Login, 3 Billing, 4 Integrations and 5 Reports, spelled exactly as in the list","Each symptom is 5 words or fewer, comes from the ticket body, and no line has urgency words or exclamation marks"]}