{"id":"cs-training-invite-three-options","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Offer three training slots that fit both calendars","free":false,"task":"Write the training invite to Zainab. Line 1 is \"Subject:\" with 7 words or fewer. One sentence. Then exactly three lines \"Option 1:\", \"Option 2:\", \"Option 3:\" formatted like \"Option 1: Tue Nov 10, 10:00 AM CT\", using only slots that fit both calendars. Then the line \"Reply with 1, 2 or 3.\" and last line exactly \"Mo, Customer Success\". Plain text, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"TRAINING SCHEDULING, Lakeshore Dental\nCustomer availability: Tuesday and Thursday mornings only, Central Time. Not Nov 12 (staff offsite).\nOur trainer's open slots (Central Time):\n- Tue Nov 10, 10:00 AM\n- Wed Nov 11, 2:00 PM\n- Thu Nov 12, 10:00 AM\n- Tue Nov 17, 9:00 AM\n- Thu Nov 19, 10:00 AM\n- Thu Nov 19, 3:00 PM\n\nMorning = before 12:00 PM. Customer contact: Zainab Rahim (office manager).\nSession: 60 minutes, live, via video. Up to 10 staff.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Offering slots they can't make","why":"The AI lists all trainer slots.","fix":"Say: \"Only Tue/Thu mornings, not Nov 12.\"","checks":["r1","r2"]},{"title":"Wrong option format","why":"The AI writes dates in sentences.","fix":"Show: Option 1: Tue Nov 10, 10:00 AM CT.","checks":["r1"]},{"title":"Wrong subject or sign-off","why":"The AI signs with 'Best regards'.","fix":"Give the exact last line.","checks":["r0"]},{"title":"Getting markdown and extra text","why":"AI adds bold dates and long paragraphs.","fix":"Say \"plain text, under 50 words\".","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Filters the slots","patterns":["tuesday","thursday","morning"]},{"label":"Shows the option format","patterns":["option 1:","ct"]}],"hint":"Scheduling is about the overlap. Tell the AI the customer's limits, the line format and the exact sign-off.","rubricLabels":["Line 1 begins with \"Subject:\" with 7 words or fewer, the line \"Reply with 1, 2 or 3.\" comes before the sign-off, and the last line is exactly \"Mo, Customer Success\"","The three option lines are Tue Nov 10, 10:00 AM CT; Tue Nov 17, 9:00 AM CT; and Thu Nov 19, 10:00 AM CT, in date order","No option uses Nov 11, Nov 12 or the 3:00 PM slot"]}