{"id":"cs-trial-day10-checkin-email-no-pressure","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Check in on a trial without using pressure language","free":false,"task":"Write the email from Hanne to Joaquin. Subject line first (under 8 words), then \"Hi Joaquin,\". Mention one thing going well and one next step from the notes, then make one ask: a 20-minute call, offering both time slots. State the trial end date once as a plain fact. No urgency words (no \"only\", \"last chance\", \"don't miss\", \"hurry\"). End with \"Hanne\". Plain text, under 120 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"TRIAL ACTIVITY - Marlin Plumbing (contact: Joaquin Reyes, office manager)\n- Trial started Oct 28 and ends Nov 11 (14 days).\n- 5 users invited; 1 has logged in (Joaquin).\n- Customer lists imported twice (2 imports completed, both clean).\n- 0 integrations connected.\n- Joaquin opened the setup guide twice.\n- Sales rep: Pia. CSM: Hanne.\n- Hanne's free slots (Joaquin's time zone): Tue Nov 10 at 10am, or Wed Nov 11 at 9am.\n\nThe marketing template for trial emails says: \"Only 1 day left - don't miss out!\"","rules":[{"type":"plainText"},{"type":"maxWords","max":120}],"mistakes":[{"title":"Copying the template","why":"The AI uses \"only 1 day left - don't miss out\".","fix":"Say: \"No urgency words; state the end date once as a plain fact.\"","checks":["r2"]},{"title":"More than one ask","why":"The AI asks for a call, a demo and a reply.","fix":"Say: \"One ask: a 20-minute call with both slots.\"","checks":["r2"]},{"title":"Generic praise","why":"The AI says \"great start\" with no detail.","fix":"Say: \"Name one thing going well from the notes.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the first line is a subject under 8 words, then 'Hi Joaquin,', and the email ends with 'Hanne'.","checks":["r0"]}],"promptHints":[{"label":"Greeting and sign-off","patterns":["hi joaquin","hanne"]},{"label":"One win and one next step","patterns":["going well","next step","one thing"]},{"label":"Offers both slots","patterns":["both","two (time )?slots","nov 10"]},{"label":"Bans urgency","patterns":["no urgency","don't miss","last chance","pressure"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Honest nudges name something real, make one ask and leave out pressure words. List the words to avoid.","mission":"Get Joaquin onto a 20-minute call without pressuring him.","musts":["Offer both time slots","Trial end date once","No urgency words"],"rubricLabels":["The first line is a subject under 8 words, then \"Hi Joaquin,\", and the email ends with \"Hanne\"","It mentions the two clean customer-list imports as going well, names one next step (such as inviting the other 4 users or connecting an integration), and states the Nov 11 end date once","It asks for one 20-minute call offering both Tue Nov 10 at 10am and Wed Nov 11 at 9am, and uses no urgency words such as only, last chance, don't miss or hurry"]}