{"id":"cs-usage-cap-options-email-per-call-math","audience":"sales","category":"support-work","technique":"constraints","track":"support","level":"advanced","title":"Lay out three options when a customer nears a usage cap","free":false,"task":"Write the email from Ravi to Jonah. Subject line first (under 8 words), then \"Hi Jonah,\". List exactly three options labeled \"A:\", \"B:\" and \"C:\". For A and B show the cost per call as math (like \"$400 / 100,000 = $0.004 per call\"). Option C is waiting for the reset. Recommend none of them, use no urgency words, and end with \"Ravi\". Plain text, under 140 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"USAGE ALERT - Wavelength Media (contact: Jonah Pike, platform lead)\nPlan: Pro, API cap 500,000 calls per month. As of Nov 8: 450,000 calls used (90%). Recent pace is about 15,000 a day, so the cap would be reached around Nov 11.\n\nAPPROVED OPTIONS (CSMs may present these; they may not offer other terms)\nA) Add-on pack: +100,000 calls for this month only, $400 one time.\nB) Upgrade to Business: cap rises to 1,000,000 calls (500,000 more), +$900 per month, starts when ordered.\nC) Do nothing: the cap resets on Dec 1. After the cap, calls are slowed (throttled), not blocked, and no overage fee applies.\n\nSales note: \"Push B, it's the bigger deal.\" Marketing wants \"limited-time\" in any upgrade email.\nJonah's last email: \"We just need to know our choices.\"","rules":[{"type":"plainText"},{"type":"maxWords","max":140}],"mistakes":[{"title":"Pushing the upgrade","why":"The AI follows the sales note.","fix":"Say: \"Recommend none of the options.\"","checks":["r2"]},{"title":"Missing the per-call math","why":"The AI quotes prices only.","fix":"Say: \"Show cost per call as math for A and B.\"","checks":["r1"]},{"title":"Saying calls are blocked","why":"The AI assumes the worst case for C.","fix":"Say: \"Option C: throttled, not blocked, no overage fee.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: the first line is a subject under 8 words, then 'Hi Jonah,', three options labeled A:, B: and C:, and the email ends with 'Ravi'.","checks":["r0"]}],"promptHints":[{"label":"Names the option labels","patterns":["a:","b:","c:","three options"]},{"label":"Asks for per-call math","patterns":["per call","math","0\\.004"]},{"label":"Neutral stance","patterns":["recommend none","no recommendation","neutral"]},{"label":"Bans urgency","patterns":["no urgency","limited-time","act now"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"When a customer asks for choices, give all of them with comparable math and no steering.","mission":"Give Jonah three clear options as he nears his usage cap.","musts":["Per-call math for A, B","Recommend none","No urgency words"],"rubricLabels":["The first line is a subject under 8 words, then \"Hi Jonah,\", three options labeled A:, B: and C:, and the email ends with \"Ravi\"","A shows $400 / 100,000 = $0.004 per call and B shows $900 / 500,000 = $0.0018 per call","C says the cap resets Dec 1 and calls are slowed rather than blocked with no overage fee, and the email recommends none of the options and uses no urgency words such as limited-time or act now"]}