{"id":"cs-vacation-coverage-three-lines","audience":"customer-success","category":"support-work","technique":"format","track":"support","level":"intermediate","title":"Write a vacation-coverage note with three fixed-field lines","free":false,"task":"Write the coverage note for Omar. Exactly 3 numbered lines, one per account, formatted \"1. Account: Status | Watch for | Contact\". Use the latest contact details. Write \"not provided\" for anything missing. Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"LENA'S NOTES FOR COVERAGE (out Dec 1 to Dec 12; Omar covers)\n\nRosewood Dental - Green. Training for the front-desk team is on Dec 3, trainer is Fiona. Main contact: Dr. Amit Rao, 555-0161.\n\nHollis Freight - Yellow since October. P2 ticket #5210 is still open with Engineering. Renewal quote is due to them by Dec 10. Contact: Bea Lindqvist (I never saved her number).\n\nQuill Press - Green, nothing coming up. Contact: Ravi Okafor, 555-0111. UPDATE Nov 18: Ravi's number changed to 555-0130; the old one is dead.\n\nGeneral: Lena's out-of-office will point to Omar. Lena loves a good spreadsheet.","rules":[{"type":"plainText"},{"type":"numberedItems","count":3},{"type":"maxWords","max":90}],"mistakes":[{"title":"Using the dead number","why":"The AI copies the first number for Ravi.","fix":"Say: \"Use the latest contact details: 555-0130.\"","checks":["r2"]},{"title":"Inventing a phone number","why":"The AI makes up Bea's number.","fix":"Say: \"Write not provided for anything missing.\"","checks":["r2"]},{"title":"Changing the format","why":"The AI writes sentences or tables.","fix":"Say: \"Format: 1. Account: Status | Watch for | Contact.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Leaving the item count open","why":"The AI adds or drops items to feel complete.","fix":"Say \"exactly N numbered lines, nothing else\".","checks":["numberedItems"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]},{"title":"Leaving a requirement unstated","why":"The AI follows its own defaults unless the prompt spells this out.","fix":"State it plainly in your prompt: Rosewood shows Green, training Dec 3 and Dr. Amit Rao 555-0161; Hollis shows Yellow, ticket #5210 and the quote due Dec 10; Quill shows Green and Ravi Okafor.","checks":["r1"]}],"promptHints":[{"label":"Gives the line format","patterns":["status \\|","watch for","format"]},{"label":"Latest details win","patterns":["latest","updated","most recent"]},{"label":"Handles missing data","patterns":["not provided","missing"]},{"label":"Fixes the count","patterns":["3 (numbered )?lines","exactly 3","three"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets the exact item count","patterns":["exactly \\d+","\\d+\\s*(numbered|lines|items|steps)","numbered"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Show the exact line format, say which details win when they changed, and give a phrase for missing data.","mission":"Brief Omar on covering three accounts during vacation.","musts":["Latest contact details","Missing means not provided","Fixed three-field format"],"rubricLabels":["The output has exactly 3 numbered lines in the format \"1. Account: Status | Watch for | Contact\", one each for Rosewood Dental, Hollis Freight and Quill Press","Rosewood shows Green, training Dec 3 and Dr. Amit Rao 555-0161; Hollis shows Yellow, ticket #5210 and the quote due Dec 10; Quill shows Green and Ravi Okafor","Quill uses the updated number 555-0130 (not 555-0111) and Hollis's contact is Bea Lindqvist with \"not provided\" for the number"]}