{"id":"cs-voicemail-quiet-champion-script","audience":"customer-success","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Script a short voicemail for a champion gone quiet","free":false,"task":"Write a voicemail script for Dana. Say your callback number at the start and again at the end, mention the training date, and offer one specific call time. Do not mention the renewal. Plain text, under 35 words, and nothing but the script.","materialLabel":"Your material (attached to your prompt automatically)","material":"ACCOUNT NOTES - Orchard Logistics\n\nContact: Dana Whitlock, operations lead and our champion. No reply to two emails since Oct 26.\nTraining for her dispatch team: first planned Nov 19. UPDATE Nov 4: our trainer asked to move it to Nov 21 (Dana has not confirmed).\nRenewal: Jan 12, 38 seats. Dana has never raised price concerns.\nYou are Kofi Mensah, customer success manager. Your direct line: 555-0188.\nDana usually answers mornings. You are free Thursday Nov 12 between 9 and 11am.\nLast call: Oct 8, she said the dispatch team \"finally likes the app\".","rules":[{"type":"plainText"},{"type":"maxWords","max":35}],"mistakes":[{"title":"Mentioning the renewal","why":"The AI sees the renewal date in the notes and works it in.","fix":"Say: \"Do not mention the renewal.\"","checks":["r2"]},{"title":"Using the old training date","why":"The AI picks the first date it sees.","fix":"Say: \"Use the updated date, Nov 21, and ask her to confirm.\"","checks":["r1"]},{"title":"Skipping who is calling","why":"The AI opens with a generic greeting and no purpose.","fix":"Say: \"Open with who you are and the one reason you are calling.\"","checks":["r0"]},{"title":"Saying the number once","why":"The AI gives the number only at the end.","fix":"Say: \"Say the number at the start and again at the end.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for the number twice","patterns":["twice","start and","again at the end"]},{"label":"Excludes the renewal","patterns":["renewal","do not mention","don't mention"]},{"label":"Offers one call time","patterns":["one (call )?time","thursday","specific"]},{"label":"Uses the updated date","patterns":["nov 21","updated","latest"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Voicemails are short and spoken. Say what must be said twice, what to leave out and the single thing you are asking for.","mission":"Get Dana to call back about the training date.","musts":["Number at start and end","Offer one call time","Don't mention renewal"],"rubricLabels":["The script is addressed to Dana, says it is from Kofi, and has the number 555-0188 in its first sentence and again in its last sentence","It mentions the dispatch training on Nov 21 (the updated date, not Nov 19) and asks her to confirm it","It offers exactly one call time (Thursday Nov 12 between 9 and 11am) and does not mention the renewal or the seats"]}