{"id":"cs-webinar-invite-email-both-time-zones","audience":"customer-success","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Invite admins to a webinar with the time in two zones","free":false,"task":"Write the invite from Hana. Subject line first (under 8 words), then \"Hi there,\". Then exactly 3 bullets starting \"-\" labeled \"When:\", \"Who it's for:\" and \"What you'll learn:\". Give the time in both Pacific and Eastern, and the length. Finish with a line \"Register: [link]\" and the recording note, then \"Hana\". No hype words. Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"WEBINAR DETAILS\nTitle: Getting more from scheduled reports\nDate: Wednesday Nov 18, 10:00am Pacific Time. Length: 45 minutes, including 10 minutes of Q&A.\nPresenter: Hana Berg (Customer Success).\nAudience: account admins. Free to attend.\nTopics: set up a weekly report, share it with a team, fix the three most common schedule errors.\nA recording is sent to everyone who registers, whether or not they attend live.\nRegistration link: [link]\n\nMarketing draft line: \"Don't miss this game-changing session!\"\nTime zone help: Pacific is 3 hours behind Eastern.","rules":[{"type":"plainText"},{"type":"maxBullets","max":3},{"type":"maxWords","max":90}],"mistakes":[{"title":"Giving one time zone","why":"The AI writes 10:00am PT only.","fix":"Say: \"Give both Pacific and Eastern; Eastern is 3 hours ahead.\"","checks":["r1"]},{"title":"Hype","why":"The AI copies the marketing line.","fix":"Say: \"No hype words.\"","checks":["r2"]},{"title":"Wrong bullets","why":"The AI writes a paragraph or adds extra bullets.","fix":"Say: \"Exactly 3 bullets labeled When:, Who it's for:, What you'll learn:.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Leaving the bullet count open","why":"The AI keeps adding bullets until every detail is covered.","fix":"Name the cap: \"at most N bullets, nothing else\".","checks":["maxBullets"]},{"title":"Trusting the AI to count words","why":"The AI runs long and cannot count its own words.","fix":"Cap each part (\"each line under 12 words\") and add \"under N words in total\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the labels","patterns":["when:","who it","what you"]},{"label":"Both time zones","patterns":["pacific","eastern","both"]},{"label":"Register line and recording","patterns":["register","recording"]},{"label":"Bans hype","patterns":["no hype","game-changing","don't miss"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Caps the bullets","patterns":["bullet"]},{"label":"Sets a word cap","patterns":["\\d+\\s*words","under \\d+","word"]}],"hint":"Invites work when the logistics are exact. Ask for both time zones, fixed bullet labels and no hype.","mission":"Invite admins to the webinar with times in both zones.","musts":["Pacific and Eastern times","Include length and recording note","No hype words"],"rubricLabels":["The first line is a subject under 8 words, then \"Hi there,\", exactly three bullets labeled When:, Who it's for: and What you'll learn:, and the email ends with \"Hana\"","When shows Wed Nov 18 at 10:00am Pacific and 1:00pm Eastern and says 45 minutes; Who it's for says account admins","The email has a line \"Register: [link]\", says a recording goes to everyone who registers, and uses no hype such as game-changing or don't miss"]}