{"id":"cx-accessibility-bug-ack-no-eta","audience":"customer-support","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Acknowledge an accessibility bug without a promised date","free":false,"task":"Reply to Ravi, who uses a screen reader. First line exactly \"Hi Ravi,\". Thank him, say the issue is logged with its reference, give the workaround in words (no color or position directions), and do not give a fix date or say it will be fixed soon. End with \"Maya, Support\". Plain text, under 80 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"TICKET - Ravi Menon\n\"On the checkout page my screen reader just says 'button' for the final purchase button. I can't tell which one is 'Pay'. This is a barrier for me. Can you fix it?\"\n\nENGINEERING NOTE\nLogged as ENG-2210, tag 'accessibility'. Confirmed: the Pay button has no accessible label. Fix not scheduled; no date.\n\nWORKAROUND\nOn the checkout page, press Tab until you reach the last button after the 'Order summary' heading. That last button is Pay. Alternatively, orders can be placed by phone at 1-800-555-0114, Monday to Friday, 9 a.m. to 5 p.m.\n\nSTYLE\nDo not describe things by color or position on the screen (for example 'the green button on the right').","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Promising a fix","why":"The AI says 'we're working on it and it will be fixed soon'.","fix":"Say: \"No fix date and no 'soon'.\"","checks":["r2"]},{"title":"Visual directions","why":"The AI says 'the green button at the bottom'.","fix":"Say: \"No colors or positions on screen.\"","checks":["r2"]},{"title":"Missing reference or workaround","why":"The AI only apologizes.","fix":"Say: \"Give ENG-2210 and the workaround.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords","r0"]}],"promptHints":[{"label":"Gives greeting and sign-off","patterns":["hi ravi","maya, support"]},{"label":"Includes the reference and workaround","patterns":["eng-2210","workaround","tab"]},{"label":"Rules out promises and visuals","patterns":["no (date|promise)","color","position"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the greeting, sign-off, what to include and what to avoid.","rubricLabels":["The reply starts with \"Hi Ravi,\" and ends with the line \"Maya, Support\"","The reply mentions ENG-2210 and gives the workaround: press Tab to the last button after the Order summary heading, or order by phone at 1-800-555-0114","The reply gives no fix date and does not say it will be fixed soon, and does not refer to a color or screen position"]}