{"id":"cx-accessible-reply-screen-reader","audience":"customer-support","category":"support-work","technique":"audience","track":"support","level":"beginner","title":"Give screen-reader-friendly steps instead of visual directions","free":false,"task":"A customer who uses a screen reader can't find how to export a report. Reply with one short opening sentence, then exactly 4 numbered steps that use keyboard actions and the exact names of the controls. Don't point to colors, positions or icons (no \"blue button\", \"top right\" or \"gear icon\"). Plain text, no emoji.","materialLabel":"Your material (attached to your prompt automatically)","material":"CUSTOMER MESSAGE (ticket #57120)\n\"Hi, I'm blind and use NVDA with Chrome. I need to export last month's sales report as a spreadsheet but I can't find the export option anywhere. Can you help? Thanks, Imani\"\n\nHELP CENTER ARTICLE: Exporting a report\n1. Click the blue Reports tab at the top of the page.\n2. Find your report in the list and click the three-dot icon on the right.\n3. Choose Export from the dropdown.\n4. Pick CSV or Excel and hit the green Download button in the bottom corner.\nTip: see the screenshot below!\n\nACCESSIBILITY NOTES (product team)\n- Main menu is a list of links: Home, Reports, Invoices, Settings.\n- Each report row has a button labeled \"More actions for [report name]\".\n- Shortcut: with a report row focused, press Alt+E to open the Export dialog directly.\n- Export dialog: a radio group named \"File type\" (CSV, Excel) and a button labeled \"Download file\".\n- Last month's sales report is named \"Sales - October\".","rules":[{"type":"numberedItems","count":4},{"type":"plainText"}],"mistakes":[{"title":"Copying the visual steps","why":"The AI rewrites the help article, which says \"blue tab\" and \"three-dot icon\".","fix":"Say: \"No colors, positions or icons. Use keyboard actions.\"","checks":["r0"]},{"title":"Not using the real control names","why":"The AI describes buttons loosely, so a screen reader user can't search for them.","fix":"Add: \"Use the exact control names from the accessibility notes.\"","checks":["r1"]},{"title":"A long warm-up","why":"The AI opens with a paragraph of thanks and sympathy before getting to help.","fix":"Ask for: \"One short opening sentence, then the steps.\"","checks":["r2"]},{"title":"Leaving the count open","why":"Without a number, the AI picks its own list length and often adds extras.","fix":"Say \"exactly 4 numbered lines\" and show the line format.","checks":["numberedItems"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]}],"promptHints":[{"label":"Says who is reading","patterns":["screen reader","nvda","blind"]},{"label":"Bans visual cues","patterns":["no (colou?rs?|icons?|positions?)","visual"]},{"label":"Asks for keyboard steps","patterns":["keyboard","tab key","alt\\+e"]},{"label":"Uses exact control names","patterns":["exact (names?|labels?)","control names","labeled"]},{"label":"Sets the number of items","patterns":["exactly \\d+","\\b(three|four|five|six|seven|eight)\\b.{0,20}(lines|items|steps|points)","\\d+ numbered"]}],"hint":"Directions like \"top right\" mean nothing to a screen reader. Tell the AI who's reading and to use the control names and keys from the accessibility notes.","rubricLabels":["Uses no visual directions: no colors, positions or icons (no blue, green, top, right, corner, three-dot icon, screenshot)","The steps use keyboard actions and exact control names from the accessibility notes (Reports link, the \"More actions for Sales - October\" button or Alt+E, the \"File type\" choice, the \"Download file\" button)","Starts with one short opening sentence before step 1, and uses no emoji"]}