{"id":"cx-agent-questions-policy-section-answers","audience":"customer-support","category":"support-work","technique":"grounding","track":"support","level":"beginner","title":"Answer three agent questions and cite the policy section","free":false,"task":"Answer the three agent questions with exactly 3 numbered lines. Each line starts with \"Yes\" or \"No\", then one short reason, then the section in brackets like [Section 2]. Use only the policy. Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"RETURNS POLICY - Lumen Home\nSection 1. Most items can be returned within 30 days of delivery for a full refund.\nSection 2. Final-sale items (marked 'Final sale' on the product page) cannot be returned.\nSection 3. Opened software and gift cards cannot be returned.\nSection 4. Return shipping costs $6 unless the item is defective or wrong, then it is free.\nSection 5. Defective items can be returned within 90 days of delivery.\n\nAGENT QUESTIONS\n1. A customer received a table lamp 25 days ago and changed her mind. Can she return it for a refund?\n2. A customer opened a boxed photo-editing software disc and wants his money back. Can he return it?\n3. A customer's blender arrived 40 days ago and the motor is dead. Can he return it?","rules":[{"type":"numberedItems","count":3},{"type":"plainText"}],"mistakes":[{"title":"Applying the 30-day rule to the blender","why":"The AI sees 40 days and says No.","fix":"Say: \"Check the defective-item section first.\"","checks":["r0","r1"]},{"title":"No section citations","why":"The AI answers but does not name where the rule comes from.","fix":"Say: \"End each line with the section in brackets.\"","checks":["r2"]},{"title":"Extra numbered items","why":"The AI adds notes or a summary.","fix":"Say: \"Exactly 3 numbered lines, nothing else.\"","checks":["numberedItems"]},{"title":"Getting markdown back","why":"AI bolds the Yes and No.","fix":"Say \"plain text, no bold\".","checks":["plainText"]}],"promptHints":[{"label":"Asks for Yes or No first","patterns":["yes or no","yes/no"]},{"label":"Asks for the bracketed section","patterns":["\\[section","in brackets","cite"]},{"label":"Says exactly three numbered lines","patterns":["exactly 3","three numbered"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"hint":"Say the answer format and that each answer must cite the policy section that decides it.","rubricLabels":["Line 1 says Yes and cites [Section 1]; line 2 says No and cites [Section 3]; line 3 says Yes and cites [Section 5]","Line 3 does not cite the 30-day window as the reason it is allowed, because the blender is defective and falls under the 90-day rule","Each line has the form Yes or No, a short reason, then a bracketed section, and there is no other text"]}