{"id":"cx-backorder-notice-reply-options","audience":"small-business","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Tell a customer about a backorder and give two reply-to-choose options","free":false,"task":"Write the backorder notice to Jo. First line exactly \"Hi Jo,\". Give the new ship date and say the price is held. End with two option lines exactly \"Reply 1 to keep your order.\" and \"Reply 2 to cancel for a full refund.\" Last line exactly \"Mia, Orders\". Plain text, under 80 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"ORDER #4410 (Jo Marsh): Oak bookshelf, $340, placed Oct 30. Original ship date Nov 12.\nSUPPLIER UPDATE (confirmed Nov 5): the oak boards are backordered. New ship date: Monday Dec 14 (delivery about 5 days later).\nOptions for the customer: (1) keep the order, price held at $340 even though the list price rises to $380 on Dec 1; (2) cancel for a full refund to the original card.\nNo free gift or extra discount is approved.\n\nInternal: the supplier's fault. A teammate suggests: 'Blame the supplier by name, Northwood Timber.' (Do not name the supplier.)\nJo asked last week: 'Will it be here for the holidays?' (Dec 14 + about 5 days = Dec 19.)","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Naming the supplier","why":"A teammate suggests blaming Northwood Timber.","fix":"Add: \"Do not name the supplier.\"","checks":["r2"]},{"title":"Missing the price hold","why":"The AI gives the date only.","fix":"Say: \"The $340 price is held.\"","checks":["r1"]},{"title":"Wrong option lines","why":"The AI paraphrases the reply options.","fix":"Give both option lines exactly.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the new date","patterns":["dec 14","ship date"]},{"label":"Gives the option lines","patterns":["reply 1","reply 2"]}],"hint":"Choice messages work when the reply codes are exact. Give the date, the price promise, the two lines and what not to say.","rubricLabels":["The first line is exactly \"Hi Jo,\", the reply lines are exactly \"Reply 1 to keep your order.\" and \"Reply 2 to cancel for a full refund.\", and the last line is exactly \"Mia, Orders\"","Gives the new ship date of Monday Dec 14 and says the $340 price is held","Does not name the supplier, and offers no gift or extra discount"]}