{"id":"cx-bilingual-macro-pair-fields-unchanged","audience":"customer-support","category":"support-work","technique":"format","track":"support","level":"intermediate","title":"Write an English and French macro with identical fields and facts","free":false,"task":"Write one macro in two lines starting \"EN:\" and \"FR:\", then a third line exactly \"Reviewed by: Léa\". Both versions use {{refund_amount}} exactly once and no other merge field, give the same timing, and the French one uses \"vous\". Plain text, each of the two macro lines under 30 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"MACRO REQUEST - refund approved\nFacts to include:\n- The refund of {{refund_amount}} has been approved today.\n- It goes back to the original card and takes 5 to 10 business days to appear.\n- If it has not appeared after 10 business days, the customer should reply to this email.\n\nRULES\n- Merge fields stay exactly as written, in English, in both languages: {{refund_amount}}.\n- Do not translate or reformat the merge field.\n- French macros use the formal 'vous', never 'tu'.\n- The French text says 'jours ouvrables' for business days.\n\nOLD VERSION (retired): 'Votre remboursement sera visible sous 3 à 5 jours.'","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Translating the merge field","why":"The AI writes {{montant}}.","fix":"Say: \"Keep {{refund_amount}} exactly in both.\"","checks":["r1"]},{"title":"Using the old timing","why":"The AI picks 3 to 5.","fix":"Say: \"5 to 10 business days.\"","checks":["r1"]},{"title":"Using tu","why":"The AI uses informal French.","fix":"Say: \"Use formal vous.\"","checks":["r2","r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the labels and last line","patterns":["en:","fr:","reviewed by: léa"]},{"label":"Keeps the merge field","patterns":["refund_amount","unchanged","don'?t translate"]},{"label":"Asks for vous and the timing","patterns":["vous","5 to 10"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Name the labels, say the merge field must not change and specify the register and timing.","rubricLabels":["The output has a line starting EN:, a line starting FR: and a last line exactly \"Reviewed by: Léa\"","Both macro lines contain {{refund_amount}} exactly once and no other merge field, and both say 5 to 10 business days (FR: 5 à 10 jours ouvrables), not 3 to 5","The French line uses vous and says to reply if it has not appeared after 10 jours ouvrables"]}