{"id":"cx-brand-voice-delay-notice-rewrite","audience":"small-business","category":"support-work","technique":"tone","track":"support","level":"intermediate","title":"Rewrite a legalistic delay notice in a shop's warm voice","free":false,"task":"Rewrite the notice as a message to the customer in Tilly's warm, plain voice: short sentences, \"we\" and \"you\". Never use the words \"unfortunately\", \"inconvenience\" or \"regret\". Include the order number and the new ship date exactly, and end with the line \"The Tilly's crew\". Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CURRENT NOTICE (drafted by the owner's cousin)\n\"Tilly's Plant Shop regrets to inform the customer that, pursuant to circumstances outside its reasonable control, the dispatch of Order #7731 (1 x Monstera, 1 x Clay pot, medium) will not occur on the originally scheduled date of Nov 10 and shall instead occur at a later time, expected to be in or around mid-November, subject to supplier availability. Tilly's apologises for any inconvenience this may cause and thanks the customer for their patience and understanding.\"\n\nFACTS FROM THE OWNER\n- The Monstera is held up at the grower after a frost.\n- New ship date is Nov 18 (confirmed with the grower this morning).\n- The clay pot is already here and will ship together with the plant.\n- Customers can still cancel for a full refund until the order ships.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Keeping the vague date","why":"The AI keeps 'mid-November' from the notice.","fix":"Say: \"Use the date Nov 18.\"","checks":["r0"]},{"title":"Falling back on stock apologies","why":"AI writes 'unfortunately' and 'inconvenience' by default.","fix":"List the banned words in your prompt.","checks":["r1"]},{"title":"Dropping the useful facts","why":"The AI forgets the cancel option and the pot shipping together.","fix":"Say: \"Mention the pot ships with the plant and a free cancel until it ships.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Bans the stock words","patterns":["unfortunately","inconvenience","never use"]},{"label":"Gives the exact date and order","patterns":["nov 18","7731"]},{"label":"Names the voice","patterns":["warm","plain","short sentences"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Name the voice, the words to avoid, the exact date and the exact last line.","rubricLabels":["The message mentions Order #7731 and gives the new ship date as Nov 18 (not 'mid-November')","The message never uses the words unfortunately, inconvenience or regret, and uses short plain sentences with 'we' and 'you'","The message says the pot ships together with the plant, says the customer can cancel for a full refund until it ships, and the last line is exactly \"The Tilly's crew\""]}