{"id":"cx-bug-priority-score-unique-customers","audience":"product-managers","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Rank four bugs by unique customers times severity weight","free":false,"task":"Score each bug as unique customers multiplied by its severity weight (High 3, Medium 2, Low 1). Output a table with the header \"Bug | Customers | Weight | Score\" sorted by score from highest to lowest, then a last line \"Fix first: B#\". Use unique customers, not ticket counts. Plain text, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"BUG REPORT SUMMARY (support, last 30 days)\nB1: CSV export drops the last row | 14 tickets from 12 unique customers | severity Medium\nB2: Login loop on Safari | 9 tickets from 9 unique customers | severity High\nB3: Typo in invoice PDF header | 22 tickets from 17 unique customers | severity Low\nB4: Dashboard slow for large accounts | 6 tickets from 6 unique customers | severity High\n\nNOTES\nTicket counts include repeat tickets from the same customer. Engineering says B3 is a five-minute fix.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Using ticket counts","why":"The AI multiplies 22 tickets for B3.","fix":"Say: \"Use unique customers.\"","checks":["r0","r1"]},{"title":"Not sorting","why":"The AI keeps B1 to B4 order.","fix":"Say: \"Sort by score, highest first.\"","checks":["r1"]},{"title":"Letting the easy fix decide","why":"The AI recommends B3 because it's quick.","fix":"Say: \"Fix first is the highest score.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Gives the table header","patterns":["bug \\| customers"]},{"label":"Says unique customers","patterns":["unique customers","not ticket"]},{"label":"Gives the weights","patterns":["high 3","medium 2","low 1"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the header, define the score, say which count to use and how to sort.","rubricLabels":["The first row is \"Bug | Customers | Weight | Score\" and the Customers column uses unique customers (12, 9, 17, 6), not ticket counts","Scores are B1 24, B2 27, B3 17, B4 18, and the rows are sorted B2, B1, B4, B3","The last line is \"Fix first: B2\" (not B3 because of the easy fix)"]}