{"id":"cx-bug-ticket-title-and-summary","audience":"it","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Write a bug title and a two-sentence summary for engineering","free":false,"task":"Write the bug ticket for engineering with exactly two lines starting \"Title:\" and \"Summary:\". Title starts with \"[Export]\" and is 10 words or fewer. Summary is exactly 2 sentences, includes the ticket count and the browser, and leaves out customer names. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"SUPPORT TICKETS (Nov 2 to Nov 5)\n7 tickets report the same problem. Examples: 'Clicking Export CSV does nothing' from Dana Whitaker (Firefox 128, Windows 11); 'Export button is dead after the first click' from Marco Silva (Firefox 128, Mac); 'Download never starts' from Ines Park (Firefox 127, Windows 10).\nWorks fine in Chrome and Safari (3 of the 7 customers confirmed this).\nPattern: the first click works; any later click does nothing until the page is reloaded.\nStarted after the Oct 30 release.\nWorkaround: reload the page before each export.\nAgent note: 'Probably their ad blocker.' (Not confirmed; two customers tried with ad blockers off.)","rules":[{"type":"plainText"},{"type":"maxSentences","max":2}],"mistakes":[{"title":"Naming customers","why":"The tickets are signed with names.","fix":"Say: \"No customer names.\"","checks":["r2"]},{"title":"Blaming the ad blocker","why":"The agent note suggests it.","fix":"Say: \"Only confirmed facts; leave out guesses.\"","checks":["r2"]},{"title":"Wrong title or length","why":"The AI writes a long title and a paragraph.","fix":"Say: \"Title starts [Export], 10 words or fewer; summary exactly 2 sentences.\"","checks":["r0","r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Letting the sentences run on","why":"The AI writes as many sentences as it likes.","fix":"Name the cap: \"at most N sentences\".","checks":["maxSentences"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Caps the sentences","patterns":["sentence"]},{"label":"Names the labels","patterns":["title:","summary:"]},{"label":"Sets limits","patterns":["\\[export\\]","2 sentences","10 words"]}],"hint":"Bug tickets need a precise title and a short summary with counts. Set the title format, the sentence count and what to leave out.","rubricLabels":["The output is exactly two lines starting Title: and Summary:, with the title starting [Export] and 10 words or fewer","Summary has exactly 2 sentences and includes the 7 tickets, Firefox, and that the problem started after the Oct 30 release or that only the first click works","No customer names appear, and the summary does not blame an ad blocker"]}