{"id":"cx-closing-lines-by-ticket-status","audience":"customer-support","category":"support-work","technique":"examples","track":"support","level":"beginner","title":"Write three closing lines by ticket status","free":false,"task":"Write the closing line for three ticket statuses as exactly three lines starting \"Resolved:\", \"Waiting:\" and \"Escalated:\". Each closing is under 18 words and states the next step. No exclamation marks or emojis. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"CLOSING LINE RULES (Support style guide)\n- Resolved: invite the customer to reply if the problem comes back within 7 days. Do not ask for a survey rating.\n- Waiting: say what we need from the customer and by when. Use the example date Fri Nov 13.\n- Escalated: say Tier 2 now owns it and we will update them by tomorrow 5 PM. Do not give a fix time.\nOld closings (retired): 'Let us know if there is anything else we can assist you with!!' and 'Please rate us 5 stars!'\nTone: plain, brief, no exclamation marks, no emojis.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Reusing old closings","why":"The retired lines ask for a rating and use exclamation marks.","fix":"Say: \"No rating requests, no exclamation marks.\"","checks":["r2"]},{"title":"Missing the next step","why":"The AI writes 'we are here to help'.","fix":"Say: \"Each closing states its next step with its date or time.\"","checks":["r1"]},{"title":"Wrong labels","why":"The AI writes headings and examples.","fix":"Name the three labels.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the labels","patterns":["resolved:","waiting:","escalated:"]},{"label":"Bans ratings and !","patterns":["no rating","exclamation"]}],"hint":"Closing lines are short rules in action. Name the labels, what each must say and what to avoid.","rubricLabels":["The output is exactly three lines starting Resolved:, Waiting: and Escalated:, each under 18 words after the label","Resolved invites a reply if the problem returns within 7 days, Waiting says what we need by Fri Nov 13, and Escalated says Tier 2 owns it with an update by tomorrow 5 PM","No line asks for a rating, gives a fix time, or uses exclamation marks or emojis"]}