{"id":"cx-competitor-comparison-reply-no-claims","audience":"small-business","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Reply to a competitor comparison without making claims","free":false,"task":"Reply to Aiden. Do not say our product is better, cheaper, faster or superior, and do not comment on the competitor. State our price and two features from the plan sheet, offer the free trial, and end with \"Mei at Tallyo\". Plain text, under 65 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"CUSTOMER EMAIL - Aiden Brooks\n\"I'm comparing your Pro plan with RivalSoft. They're $29 a month. Is yours better? Why is yours $35?\"\n\nTALLYO PRO PLAN SHEET\n- Price: $35 per month, billed monthly\n- Features: unlimited invoices, automatic payment reminders, bank feed for up to 3 accounts, 5 team seats\n- Free trial: 14 days, no card needed\n\nSALES POLICY\nDo not compare against competitors by name or claim superiority. Do not quote competitors' prices or features. Describe our own plan accurately and let the customer decide.\n\nINTERNAL NOTE (not for customers)\nOur churn from RivalSoft users is low and they have an outage problem.","rules":[{"type":"plainText"},{"type":"maxWords","max":65}],"mistakes":[{"title":"Claiming superiority","why":"The AI says 'ours is better because...'.","fix":"Say: \"Don't claim better, cheaper or superior.\"","checks":["r2"]},{"title":"Using the internal note","why":"The AI mentions the competitor's outages.","fix":"Say: \"Don't mention the competitor or internal notes.\"","checks":["r2"]},{"title":"Missing the trial or sign-off","why":"The AI forgets the trial offer or ends differently.","fix":"Quote the sign-off and name the 14-day trial.","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords","r0"]}],"promptHints":[{"label":"Rules out claims","patterns":["not (say|claim)","no claims","superior","better"]},{"label":"Names the trial and sign-off","patterns":["14-day","free trial","mei at tallyo"]},{"label":"Asks for two features","patterns":["two features","2 features"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Say what claims to avoid, what facts to include and the exact sign-off.","rubricLabels":["The reply states the Pro plan price of $35 per month and names two features from the sheet","The reply offers the 14-day free trial (no card needed) and ends with the line \"Mei at Tallyo\"","The reply does not say better, cheaper, faster or superior, and does not mention RivalSoft, its $29 price, or its outage problem"]}