{"id":"cx-credit-consistency-audit-table","audience":"managers","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Audit whether five delay credits were applied consistently","free":false,"task":"Output a table with the header \"Ticket | Credit due | Credit given | Consistent?\" and five rows, then a last line \"Review: T#, T#\" listing the tickets that need a second look. Do not mention agent names. Plain text, under 80 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"POLICY\nIf a delivery is more than 3 days late, the customer gets a $20 credit. Exactly 3 days late or less: no credit.\n\nAUDIT SAMPLE\nT1 | 5 days late | $20 credit given | handled by Omar\nT2 | 4 days late | no credit given | handled by Lena\nT3 | 3 days late | $20 credit given | handled by Omar\nT4 | 6 days late | $20 credit given | handled by Chris\nT5 | 2 days late | no credit given | handled by Lena\n\nNOTE FROM THE MANAGER\nThis audit is about consistency with the policy, to find gaps in our training. It is not about blaming anyone.","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Treating 3 days as late","why":"The AI credits T3 because it's 'about 3 days'.","fix":"Say: \"More than 3 days; exactly 3 gets no credit.\"","checks":["r1"]},{"title":"Naming agents","why":"The AI adds who handled each ticket.","fix":"Say: \"Do not mention agent names.\"","checks":["r2"]},{"title":"Wrong format","why":"The AI writes prose findings.","fix":"Give the header and the last-line format.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Gives the header","patterns":["ticket \\| credit due"]},{"label":"States the threshold","patterns":["more than 3","exactly 3","3 days"]},{"label":"Bans names","patterns":["agent names","no names","don'?t name"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the header, state exactly where the threshold sits, and say what to leave out.","rubricLabels":["The first row is \"Ticket | Credit due | Credit given | Consistent?\" followed by rows T1 to T5","In the Credit due column T1, T2 and T4 show $20 and T3 and T5 show $0; in the Consistent? column only T2 and T3 are No","The last line is \"Review: T2, T3\" and no agent name (Omar, Lena or Chris) appears anywhere"]}