{"id":"cx-csat-theme-quotes-table","audience":"customer-support","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Summarize tagged CSAT comments as a table with quotes","free":false,"task":"Summarize the tagged comments as a table with the header row exactly \"Theme | Count | Quote\". One row per theme, sorted by count from highest to lowest. Quote is a verbatim phrase of 6 words or fewer from one comment of that theme. Plain text, under 70 words, table only.","materialLabel":"Your material (attached to your prompt automatically)","material":"CSAT COMMENTS, OCTOBER (theme tagged by QA)\n1. [Speed] \"Got my answer in two minutes, amazing.\"\n2. [Clarity] \"The steps were easy to follow.\"\n3. [Speed] \"Fast reply, problem solved the same day.\"\n4. [Tone] \"Rude at the start, then he improved.\"\n5. [Speed] \"I waited three days for a reply.\"\n6. [Clarity] \"Explained the refund rules clearly.\"\n7. [Speed] \"Quick, thanks for the help!\"\n8. [Tone] \"Sara was warm and patient with me.\"\n9. [Clarity] \"I still don't understand the invoice.\"\n10. [Other] \"Please add a phone number to the site.\"\n\nNote: counts are by tag, regardless of whether the comment is positive or negative.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Counting wrong","why":"The AI counts positive comments only or merges tags.","fix":"Say: \"Count by tag, positive or negative.\"","checks":["r0"]},{"title":"Paraphrased quotes","why":"The AI writes its own summary phrase.","fix":"Say: \"Quote verbatim, 6 words or fewer.\"","checks":["r1"]},{"title":"Extra text","why":"The AI adds an intro and insights.","fix":"Say: \"Table only.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Gives the header","patterns":["theme \\|","header"]},{"label":"Asks for verbatim quotes","patterns":["verbatim","word for word"]}],"hint":"Tables with quotes need counting rules, a sort order and a verbatim rule. State all three.","rubricLabels":["The header row is exactly \"Theme | Count | Quote\" and the rows are Speed 4, Clarity 3, Tone 2, Other 1 in that order","Each quote is a verbatim phrase from a comment with that tag and is 6 words or fewer","The output has no text before or after the table"]}