{"id":"cx-feature-request-log-note-no-promise","audience":"customer-support","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Log a feature request with five fields and no promise","free":false,"task":"Fill five lines starting \"Request:\", \"Plan:\", \"Why:\", \"Workaround given:\" and \"Promise made:\". The last line must say exactly \"Promise made: None\". Use only what is in the ticket and note. Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"TICKET - Leah Fischer, Growth plan (agent: Dom)\n\"We send 200 invoices a month and have to edit them one by one. Can you add bulk editing for invoices? It would save us hours every week. We'd even pay extra for it.\"\n\nAGENT NOTE (Dom)\nTold Leah that for now she can export the invoices to CSV, fix them in a spreadsheet and re-import them (Invoices > Import). Did not mention any date or promise. She asked if it's on the roadmap; I said I can't share roadmap plans.\n\nTRACKING RULES\nFeature requests are logged for the product team; support never promises features or dates.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Logging a promise","why":"The AI writes 'planned for Q2' or similar.","fix":"Say: \"The last line is exactly Promise made: None.\"","checks":["r2"]},{"title":"Inventing a plan name","why":"The AI guesses the plan.","fix":"Say: \"Use only what is in the ticket and note.\"","checks":["r1"]},{"title":"Wrong layout","why":"The AI writes a summary paragraph.","fix":"Name the five labels.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the five labels","patterns":["request:","plan:","why:","workaround given","promise made"]},{"label":"Quotes the last line","patterns":["promise made: none"]},{"label":"Limits to the ticket","patterns":["only what","only the ticket","don'?t invent"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Name the five labels, quote the exact last line and say to use only the ticket facts.","rubricLabels":["The output is five lines starting Request:, Plan:, Why: , Workaround given: and Promise made:","Request names bulk editing of invoices, Plan is Growth, and Why says it would save hours with 200 invoices a month (without saying she would pay extra as a commitment)","Workaround given mentions exporting to CSV, fixing and re-importing, and the last line is exactly \"Promise made: None\""]}