{"id":"cx-feedback-digest-biggest-rising-severe","audience":"product-managers","category":"support-work","technique":"audience","track":"support","level":"intermediate","title":"Summarize this month's issues as biggest, rising and severe","free":false,"task":"Write three lines starting \"Biggest:\", \"Rising fastest:\" and \"Severe but rare:\". Biggest is the issue with the most tickets this month. Rising fastest has the largest percentage increase among issues that had tickets last month. Severe but rare is the issue marked High severity with fewer than 5 tickets. Put counts and the percentage in each line. Plain text, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"SUPPORT ISSUES - October vs September (tickets)\nSlow search: Oct 18, Sep 15, severity Medium\nExport errors: Oct 11, Sep 12, severity Medium\nBilling portal errors: Oct 6, Sep 3, severity Medium\nMobile sync data loss: Oct 2, Sep 0, severity High\nLogin errors: Oct 5, Sep 4, severity Medium\n\nNOTES\nPercent change = (this month - last month) / last month. The mobile sync issue is new this month, so it has no percent change. The product team meets Tuesday and will read this note.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Using absolute change","why":"The AI calls Slow search the fastest rising.","fix":"Say: \"Rising fastest is the largest percentage increase.\"","checks":["r1"]},{"title":"Including the new issue as rising","why":"The AI divides by zero or calls mobile sync +infinite.","fix":"Say: \"Only issues that had tickets last month.\"","checks":["r1"]},{"title":"Skipping the counts","why":"The AI names the issues without numbers.","fix":"Say: \"Put counts and the percentage in each line.\"","checks":["r1","r2","r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the three labels","patterns":["biggest:","rising fastest:","severe but rare:"]},{"label":"Defines each label","patterns":["percentage increase","high severity","most tickets"]},{"label":"Asks for counts","patterns":["counts","numbers"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Name the three lines and define exactly what each one means.","rubricLabels":["The output is three lines starting Biggest:, Rising fastest: and Severe but rare:","Biggest names Slow search with 18 tickets; Rising fastest names Billing portal errors with 3 to 6, a 100% increase","Severe but rare names Mobile sync data loss with 2 tickets (new this month), not an issue with 5 or more tickets"]}