{"id":"cx-gift-card-balance-ledger-reply","audience":"small-business","category":"support-work","technique":"grounding","track":"support","level":"beginner","title":"Explain a gift card balance from the ledger, no blame","free":false,"task":"Reply to Hannah. Start with the line \"Hi Hannah,\" and show the two uses of the card as two lines, each in the form \"Oct 3: $35\". Then state the total and the remaining balance in one sentence, and offer to check the register receipts. Plain text, under 80 words, and do not suggest she forgot or made a mistake.","materialLabel":"Your material (attached to your prompt automatically)","material":"TICKET - Hannah Wu, Corner Bookshop gift card #GC-5517\n\"My card says $0 but I only used it once! It was a $50 card from my sister.\"\n\nGIFT CARD LEDGER #GC-5517\n- Issued Sep 12: $50.00\n- Oct 3: redeemed $35.00 (in store, register 2, receipt 88142)\n- Oct 29: redeemed $15.00 (online order #3391)\n- Balance: $0.00\n\nSHOP NOTES\nThe online order on Oct 29 was placed with Hannah's email. Receipts from the register can be re-printed on request. Staff sometimes say a card 'has a balance' when they mean the printed amount.","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Accusing the customer","why":"The AI says 'you may have forgotten' about the online order.","fix":"Say: \"Do not suggest she forgot or made a mistake.\"","checks":["r2"]},{"title":"Skipping the itemized lines","why":"The AI summarizes in prose.","fix":"Show the line format \"Oct 3: $35\".","checks":["r0"]},{"title":"No math or offer","why":"The AI says the balance is zero without the total or next step.","fix":"Say: \"State the total and offer to check receipts.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Gives the opening line","patterns":["hi hannah"]},{"label":"Shows the line format","patterns":["oct 3: \\$35","two lines"]},{"label":"Bans blame","patterns":["don'?t (suggest|blame)","no blame","do not suggest"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the opening, the exact line format for the two uses, and what tone to avoid.","rubricLabels":["The reply starts with the line \"Hi Hannah,\" and has two lines in the form \"Oct 3: $35\" and \"Oct 29: $15\"","A sentence states that $35 + $15 = $50 so the balance is $0 (or equivalent), and offers to check the register or send receipts","The reply does not suggest Hannah forgot, misremembered or made a mistake"]}