{"id":"cx-inbox-triage-six-emails-table","audience":"operations","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Triage six emails into reply, forward or archive","free":false,"task":"Output a table with the header \"Email | Action | Owner\" and six rows E1 to E6. Action is Reply now (from a customer with an unresolved problem), Forward (billing questions go to Finance, sales enquiries go to Sales) or Archive (newsletters, auto-replies and resolved threads). Owner is You, Finance, Sales or None. Plain text, under 60 words, nothing else.","materialLabel":"Your material (attached to your prompt automatically)","material":"SHARED INBOX - Fri Nov 6\nE1: From a customer: \"Order 1220 arrived broken, please help.\"\nE2: From a customer: \"Why was I charged twice on the 3rd? Please explain.\"\nE3: Newsletter: \"10 tips for happier support teams\"\nE4: From a company: \"We're interested in 50 seats. Can someone call me?\"\nE5: Auto-reply: \"I'm out of office until Nov 20.\"\nE6: From a customer: \"Thanks, all sorted now!\" (reply to a ticket closed yesterday)\n\nNOTE\nThe sender of E6 is a customer, but nothing is open.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Replying to the thank-you","why":"The AI replies to E6 because it's from a customer.","fix":"Say: \"Resolved threads are archived.\"","checks":["r2"]},{"title":"Replying to the billing question","why":"The AI answers E2 instead of forwarding.","fix":"Say: \"Billing questions go to Finance.\"","checks":["r1"]},{"title":"No table","why":"The AI writes prose.","fix":"Give the header and say nothing else.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Gives the header","patterns":["email \\| action"]},{"label":"Defines the three actions","patterns":["reply now","forward","archive"]},{"label":"Names the owners","patterns":["finance","sales","none"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the header and define when each action applies, including who owns a forwarded email.","rubricLabels":["The first row is \"Email | Action | Owner\" followed by rows E1 to E6 in order","E1 is Reply now (You), E2 is Forward (Finance), E4 is Forward (Sales)","E3, E5 and E6 are Archive with owner None"]}