{"id":"cx-it-helpdesk-shift-handoff","audience":"it","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Write an IT helpdesk shift handoff as a short checklist","free":false,"task":"Your IT helpdesk shift ends at 18:00. Write the handoff for the night tech as a checklist. The first line is exactly \"Handoff 18:00 - 3 open\", then at most 3 checklist bullets, one per open ticket, P1 first, each with the ticket number and the next step. Leave out closed tickets. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"SHIFT LOG - IT Helpdesk, Day shift (Wed)\n\n09:15 #IT-4410 Printer on 3rd floor jamming - replaced roller, CLOSED\n10:02 #IT-4413 New hire Leah Morgan laptop setup - imaged, accounts created, waiting for her to pick up at 08:30 tomorrow. OPEN, P3\n11:40 #IT-4415 Finance shared drive slow - vendor says patch rolls out tonight 22:00, check speed after. OPEN, P2\n13:05 #IT-4416 Exec assistant can't open calendar on phone - re-added account, works, CLOSED\n14:30 #IT-4419 VPN down for 12 remote sales staff - firewall vendor case VX-883 open, they'll call back by 19:00. Call them if no callback by 19:30. OPEN, P1\n16:10 #IT-4420 Meeting room B screen flickers - swapped cable, CLOSED\n17:20 Coffee machine on 2 is broken again (not ours, told facilities)","rules":[{"type":"maxBullets","max":3},{"type":"plainText"}],"mistakes":[{"title":"No set first line","why":"The AI opens with its own title, like \"Shift Handoff Notes\".","fix":"Give it: \"First line exactly: Handoff 18:00 - 3 open\".","checks":["r0"]},{"title":"Including closed tickets","why":"The AI lists the whole day, so the night tech has to find what's still open.","fix":"Say: \"Only open tickets, P1 first.\"","checks":["r1"]},{"title":"Missing the next step","why":"The AI says what the ticket is but not what to do and when.","fix":"Add: \"Each bullet: ticket number and the next step with its time.\"","checks":["r2"]},{"title":"Letting the list sprawl","why":"AI pads lists with extra bullets to look thorough.","fix":"Say \"at most 3 bullets\".","checks":["maxBullets"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]}],"promptHints":[{"label":"Gives the first line","patterns":["handoff 18:00"]},{"label":"Only open tickets","patterns":["only open","open tickets","skip closed","leave out closed"]},{"label":"Puts P1 first","patterns":["p1 first","priority"]},{"label":"Limits the bullets","patterns":["\\d+\\s*bullets","(at most|max|no more than).{0,10}bullet"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"hint":"The night tech only needs what's still open. Tell the AI the first line, which tickets to keep, the order and what each line must say.","rubricLabels":["The first line is exactly \"Handoff 18:00 - 3 open\"","Includes only the open tickets #IT-4419, #IT-4415 and #IT-4413, with #IT-4419 (P1 VPN) listed first","Each bullet gives the ticket number and its next step (call vendor case VX-883 if no callback by 19:30; check drive speed after the 22:00 patch; laptop pickup at 08:30), with nothing about closed tickets or the coffee machine"]}