{"id":"cx-it-maintenance-notice-four-lines","audience":"it","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Announce planned maintenance in four labeled lines","free":false,"task":"Write a staff notice with exactly four lines starting \"When:\", \"What's affected:\", \"Before you start:\" and \"Questions:\". Say the window length in hours. Plain text, under 100 words. Do not mention possible delays; none are confirmed.","materialLabel":"Your material (attached to your prompt automatically)","material":"CHANGE NOTICE (approved)\nPlanned maintenance: Saturday Nov 14, 10:00 PM to Sunday Nov 15, 2:00 AM Eastern.\nAffected: VPN and the shared file server (the S: drive) will be unavailable.\nNot affected: email, Teams chat, and web apps like the HR portal.\nBefore the window: save and close any files on the S: drive by 9:45 PM Saturday. Unsaved work on the S: drive can be lost.\nHelp: normal helpdesk is Mon-Fri 8 AM to 6 PM at ext. 4400. For an urgent problem during the window, call 555-0111.\n\nEngineer's side comment: 'It might run until 3 AM if the backup is slow.' (Unconfirmed; do not announce.)\nStaff audience: all employees, mostly non-technical.","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"mistakes":[{"title":"Mentioning the delay","why":"The engineer's comment about 3 AM appears and the AI announces it.","fix":"Add: \"Do not mention possible delays.\"","checks":["r2"]},{"title":"Missing the duration","why":"The AI gives times but no length in hours.","fix":"Say: \"State the window length: 4 hours.\"","checks":["r1"]},{"title":"Wrong layout","why":"The AI writes headings and a long paragraph.","fix":"Name the four labels.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the labels","patterns":["when:","what.s affected","before you start","questions:"]},{"label":"Bans delays","patterns":["no delay","do not mention","don.t mention"]}],"hint":"Staff notices need the window, impact, an action and a contact. Name the labels and leave out unconfirmed delays.","rubricLabels":["The output is exactly four lines starting When:, What's affected:, Before you start: and Questions:","When gives Saturday Nov 14, 10:00 PM to Sunday Nov 15, 2:00 AM Eastern and says the window is 4 hours, and What's affected names the VPN and the S: drive and says email and Teams are not affected","Before you start says to save and close S: drive files by 9:45 PM, Questions gives ext. 4400 and the urgent number 555-0111, and nothing mentions 3 AM or a possible delay"]}