{"id":"cx-it-new-hire-laptop-faq-three","audience":"it","category":"support-work","technique":"grounding","track":"support","level":"beginner","title":"Write a three-question laptop FAQ for new hires","free":false,"task":"Write an FAQ for new hires with exactly 3 questions: Where do I get my laptop? How do I first log in? What is in the box? Format each as \"Q:\" then \"A:\" on the next line, each answer under 25 words. Use only the current IT guide. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"IT NEW-HIRE GUIDE (current, Nov 1)\nPickup: new hires collect their laptop at the 2nd floor Service Desk on day one at 8:30 AM. Bring a photo ID.\nFirst login: a temporary password is emailed to your personal email on the Friday before you start. Change it at first login. IT never asks for your password.\nWhat's included: laptop, charger, headset. A monitor is not included; ask your manager if you need one.\n\nOLD GUIDE (outdated, do not use): 'Pickup is at reception at 9 AM. Your password is your employee ID.'\nQuestions go to the helpdesk at ext. 4400, Mon-Fri 8 AM to 6 PM.","rules":[{"type":"plainText"},{"type":"maxWords","max":110}],"mistakes":[{"title":"Using the old guide","why":"The outdated guide is in the material.","fix":"Say: \"Use only the current Nov 1 guide.\"","checks":["r2"]},{"title":"Missing details","why":"The AI writes 'pick it up from IT'.","fix":"Say: \"Include the place, time and what to bring.\"","checks":["r1"]},{"title":"Wrong layout","why":"The AI writes headings.","fix":"Show Q: then A: on the next line, three pairs.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Shows Q and A layout","patterns":["q:","a:"]},{"label":"Uses the current guide","patterns":["current","nov 1","ignore the old"]}],"hint":"New-hire FAQs must come from the current guide. Name the questions, the layout and the source to trust.","rubricLabels":["The output has exactly three Q: lines in the order pickup, first login, what is included, each followed by an A: line","The pickup answer gives the 2nd floor Service Desk at 8:30 AM on day one with photo ID, and the login answer says a temporary password is emailed to the personal email and must be changed","The included answer lists laptop, charger and headset with no monitor, and nothing uses the old reception, 9 AM or employee ID password information"]}