{"id":"cx-it-vpn-faq-employees","audience":"customer-support","category":"support-work","technique":"grounding","track":"support","level":"beginner","title":"Write a three-question VPN FAQ for employees","free":false,"task":"Write an FAQ for staff with exactly 3 questions. Format each as \"Q:\" then \"A:\" on the next line, answers under 20 words, and start with the exact line \"IT Help: VPN\". Under 110 words in total. Cover: the server address, who to contact for a locked account, and what to do when the VPN is slow. Use only the current notes. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"IT HELPDESK NOTES (updated Nov 1)\n\nVPN server address: vpn.northgate.example (changed Oct 28; the old address vpn-old.northgate.example stops working Nov 30).\nLocked accounts: after 5 wrong passwords the account locks for 30 minutes. Staff can wait, or call the helpdesk at ext. 4400 (8am to 6pm). The helpdesk will never ask for your password.\nSlow VPN: first disconnect and reconnect. If still slow, switch from Wi-Fi to a cable, and close video calls you are not using. If it is slow for more than a day, open a ticket.\n\nOld wiki page (outdated): 'Use vpn-old for everything. Locked accounts: email it@northgate.example, reply within 2 days.'","rules":[{"type":"plainText"},{"type":"maxWords","max":110}],"mistakes":[{"title":"Mixing in the old wiki","why":"The AI blends the outdated address and email route with the new notes.","fix":"Add: \"Use the Nov 1 notes only.\"","checks":["r1"]},{"title":"Missing the topics","why":"The AI writes general VPN tips.","fix":"List the three topics in order.","checks":["r2"]},{"title":"Wrong format","why":"The AI writes headings and paragraphs.","fix":"Show it: \"Q: ...\" then \"A: ...\" on the next line.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long.","fix":"Cap each answer: \"each answer under 18 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Shows Q and A format","patterns":["q:","a:"]},{"label":"Lists the topics","patterns":["address","locked","slow"]}],"hint":"Name the three topics, show the Q/A layout, and tell the AI to ignore outdated pages.","rubricLabels":["The first line is exactly \"IT Help: VPN\", followed by exactly 3 Q: lines each followed by an A: line","The address answer gives vpn.northgate.example and does not tell staff to use vpn-old","The locked-account answer gives ext. 4400, and the slow-VPN answer gives disconnect and reconnect first"]}