{"id":"cx-kb-article-skeleton-five-fields","audience":"it","category":"support-work","technique":"format","track":"support","level":"intermediate","title":"Fill a help article skeleton with five labeled lines","free":false,"task":"Fill the help article skeleton with exactly five lines starting \"Before you start:\", \"Steps:\", \"If it doesn't work:\", \"Related:\" and \"Applies to:\". Steps is one line with the steps separated by semicolons. Use only the notes. Plain text, under 130 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"ARTICLE: How to change your account email address\nNotes from the support team:\n- You need to be signed in as an admin or the account owner. Have access to both the old and the new inbox, because a confirmation email goes to each.\n- Steps: go to Settings > Profile; click Edit next to Email; type the new address; click Save; open the confirmation email sent to the NEW address and click the link (it expires in 24 hours).\n- If it doesn't work: check spam in the new inbox; if the link expired, repeat the steps; if the address is already used by another account, contact support.\n- Related articles: 'How to reset your password' and 'How to add a user'.\n- Applies to: all plans (Starter, Business, Enterprise). Not available for SSO-managed accounts.\nOld version of this article (outdated): 'Email can be changed by contacting support only.'","rules":[{"type":"plainText"},{"type":"maxWords","max":130}],"mistakes":[{"title":"Using the old article","why":"The outdated version says contact support only.","fix":"Say: \"Use only the current notes.\"","checks":["r2"]},{"title":"Steps on separate lines","why":"The AI writes a numbered list instead of one line.","fix":"Say: \"Steps: one line, steps separated by semicolons.\"","checks":["r1"]},{"title":"Wrong labels","why":"The AI writes headings and paragraphs.","fix":"Name the five labels exactly.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Names the five labels","patterns":["before you start:","steps:","related:","applies to:"]},{"label":"Asks for one line of steps","patterns":["semicolon","one line"]}],"hint":"Article skeletons are fixed forms. Name all five labels, say how to write the steps and which source to use.","rubricLabels":["The output is exactly five lines starting Before you start:, Steps:, If it doesn't work:, Related: and Applies to:","Steps is one line with the five steps separated by semicolons (Settings > Profile; Edit; new address; Save; confirmation link in the new inbox within 24 hours) and Before you start mentions being an admin or owner with access to both inboxes","If it doesn't work mentions spam, an expired link and an address already in use, Related names the two articles, Applies to says all plans except SSO-managed accounts, and nothing uses the old contact-support-only advice"]}