{"id":"cx-kb-deprecation-banner-heads-up","audience":"customer-support","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Write a banner for an outdated help article","free":false,"task":"Write the banner text for the top of an old help article. Start with the words \"Heads up:\", say which version it covers, name the replacement article, and give the date the old article will be removed. Plain text, two sentences at most, under 45 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"KB ARTICLE: 'Set up email reminders (Classic dashboard)' - article #212\nCovers the Classic dashboard, which is retired for new accounts but still used by about 2,000 customers.\n\nREPLACEMENT: 'Set up email reminders' - article #388, written for the new dashboard (called Studio).\n\nPLAN\n- Classic dashboard shuts down on Dec 31, 2026.\n- Article #212 will be taken down on Jan 15, 2027.\n- Not decided yet: whether Classic customers can move to Studio for free. Don't mention pricing.","rules":[{"type":"plainText"},{"type":"maxWords","max":45}],"mistakes":[{"title":"Using the shutdown date","why":"The AI says the article disappears Dec 31.","fix":"Say: \"The article is removed Jan 15, 2027.\"","checks":["r1"]},{"title":"Mentioning pricing","why":"The AI speculates about a free move.","fix":"Say: \"Don't mention pricing.\"","checks":["r2"]},{"title":"No exact opener","why":"The AI starts with 'Note:' or 'Important'.","fix":"Say: \"Start with the words Heads up:\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Gives the opening words","patterns":["heads up"]},{"label":"Gives the removal date","patterns":["jan 15","removed","taken down"]},{"label":"Rules out pricing","patterns":["pricing","don'?t mention","no pricing"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the opening words, the date that matters, and the topic to leave out.","rubricLabels":["The banner starts with the words \"Heads up:\" and says the article covers the Classic dashboard","The banner names the replacement article \"Set up email reminders\" (Studio) and gives Jan 15, 2027 as the removal date, not Dec 31","The banner does not mention pricing or whether moving to Studio is free"]}