{"id":"cx-kb-draft-review-checklist","audience":"customer-support","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Review a KB draft against a UI change and list the problems","free":false,"task":"Review the KB draft against the release note. Output exactly four checklist lines, each formatted \"[ ] \"quoted phrase\" -> fix\". Quote the exact words from the draft that are wrong or unclear. List the most serious problem first. Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"KB DRAFT: How to publish your report\n1. Open the Reports tab.\n2. Click the green Save button in the top right.\n3. In the pop-up, select Share with team.\n4. The report will be sent to your team by it.\n5. If you have problems, try again later.\n\nRELEASE NOTE (Oct 20): The Reports tab was renamed Analytics. The green Save button became a blue Publish button, still top right. The Share with team pop-up is unchanged. Reports are no longer 'sent'; teammates see them in their Analytics tab immediately.\n\nHELP-DESK COMPLAINT: 'Customers tell us the button isn't there.'","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Rewriting the whole article","why":"The AI produces a new article instead of a checklist.","fix":"Say: \"Four checklist lines only: quote, arrow, fix.\"","checks":["r0"]},{"title":"Missing the UI changes","why":"The AI fixes grammar and misses the renamed button.","fix":"Say: \"Check every step against the release note.\"","checks":["r1"]},{"title":"Paraphrasing the problem","why":"The AI summarizes issues instead of quoting.","fix":"Say: \"Quote the exact words from the draft.\"","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]},{"label":"Shows the line format","patterns":["\\[ \\]","->","quote"]},{"label":"Uses the release note","patterns":["release note","check"]}],"hint":"A review checklist needs exact quotes, fixes and a priority order. Show the line format and point the AI at the release note.","rubricLabels":["The output is exactly four lines, each starting \"[ ] \" with a quoted phrase from the draft followed by -> and a fix","The first line quotes the green Save button (or the Reports tab) and the fix names the blue Publish button (or the Analytics tab)","The four lines cover the outdated Reports tab, the Save button, the 'sent to your team' claim and the vague 'try again later' step, with quoted phrases taken word for word from the draft"]}