{"id":"cx-kb-freshness-review-flags-table","audience":"operations","category":"support-work","technique":"verification","track":"support","level":"intermediate","title":"Flag help articles that may be out of date after two product changes","free":false,"task":"Output a table with the header \"Article | Review?\" and six rows A1 to A6, Review? being Yes or No, then a last line \"Review: A#, A#\". An article needs review if it covers navigation steps and was last updated before Oct 1, or covers pricing and was last updated before Sep 15. Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"PRODUCT CHANGES\n- Sep 15: new pricing for all plans.\n- Oct 1: new navigation menu (Settings moved under the profile icon).\n\nHELP ARTICLES (topic, last updated)\nA1: How to change your password (navigation steps) - Aug 12\nA2: Plan prices and what's included (pricing) - Sep 20\nA3: How to export a report (navigation steps) - Oct 8\nA4: Upgrading your plan (pricing and navigation steps) - Sep 1\nA5: What is a workspace? (concept, no steps or prices) - Mar 3\nA6: Billing FAQ (pricing) - Sep 10","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Flagging old but irrelevant articles","why":"The AI flags A5 because it is old.","fix":"Say: \"Only the two stated conditions.\"","checks":["r1"]},{"title":"Checking the wrong date for A4","why":"The AI checks only one topic.","fix":"Say: \"Check each topic an article covers against its own change date.\"","checks":["r1"]},{"title":"Missing the summary line","why":"The AI stops at the table.","fix":"Give the last-line format.","checks":["r2"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords","r0"]}],"promptHints":[{"label":"Gives the header","patterns":["article \\| review"]},{"label":"States both conditions","patterns":["navigation","pricing","before oct 1","before sep 15"]},{"label":"Asks for the summary line","patterns":["review: a"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Give the header and both date conditions, and ask for the last line.","rubricLabels":["The first row is \"Article | Review?\" followed by rows A1 to A6","Review? is Yes for A1, A4 and A6, and No for A2, A3 and A5","The last line is exactly \"Review: A1, A4, A6\""]}