{"id":"cx-kb-gap-request-template-ticket-ids","audience":"product-managers","category":"support-work","technique":"format","track":"support","level":"beginner","title":"File a help-center gap request with the right ticket count","free":false,"task":"Fill four lines starting \"Question:\", \"Current article:\", \"What's missing:\" and \"Tickets:\". Tickets lists the ticket numbers that ask this question and the count, like \"3 (#1, #2, #3)\". Do not count tickets about other topics. Plain text, under 70 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"WEEKLY TICKET REVIEW (help center gaps)\n#3012: \"Why do dates in my Excel export show as 11/05/2026 when my account is set to day/month?\"\n#3020: \"Export dates are in US format, I need DD/MM.\"\n#3031: \"Can I change the date format in exported spreadsheets?\"\n#3044: \"My export file is empty when I choose all projects.\" (different problem: empty file)\n#3050: \"Excel export always uses month first. Can this be changed?\"\n#3055: \"How do I export just one project?\"\n\nHELP CENTER\nArticle #150 'Export your data to Excel' explains the export buttons and file types. It does not say anything about date format.\nThe setting exists: Settings > Regional > Date format (changes exports too).","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Counting every export ticket","why":"The AI includes the empty-file and one-project tickets.","fix":"Say: \"Only tickets about the date format.\"","checks":["r1"]},{"title":"Vague gap","why":"The AI says 'more detail needed'.","fix":"Say: \"Name the missing setting and where it is.\"","checks":["r2"]},{"title":"Wrong layout","why":"The AI writes a paragraph.","fix":"Name the four field labels.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"promptHints":[{"label":"Names the four fields","patterns":["question:","current article:","tickets:"]},{"label":"Defines the count","patterns":["only (the )?tickets","not count","other topics"]},{"label":"Gives the count format","patterns":["\\(#","3 \\(","count"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Name the fields, show the count format and say what to exclude.","rubricLabels":["The output has four lines starting Question:, Current article:, What's missing: and Tickets:","The Tickets line gives 4 (#3012, #3020, #3031, #3050) and does not include #3044 or #3055","The Current article line names 'Export your data to Excel' (#150) and What's missing says the date format setting (Settings > Regional > Date format) is not explained"]}