{"id":"cx-kb-steps-from-slack-ramble","audience":"it","category":"support-work","technique":"format","track":"support","level":"beginner","title":"Turn a rambling Slack message into four clean steps","free":false,"task":"Turn the Slack message into help-desk instructions. Exactly 4 numbered steps in the right order, each starting with a verb and under 12 words, with no \"I\" or \"you\". Then one last line starting \"Note:\" about the network. Plain text.","materialLabel":"Your material (attached to your prompt automatically)","material":"SLACK MESSAGE from Dev (IT), 4:45 PM:\n\"ok so to fix the printing thing ya go to the settings first obv, then i think its under Devices, click the printer, hit Remove, then add it back with the plus button. oh and before ALL that restart the app or it won't work, i learned that the hard way lol. also make sure ur on the staff wifi not guest or it won't even find the printer, got a ticket on that yesterday. should take like 5 min total. ping me if it still doesnt work, im off thursday tho\"","rules":[{"type":"numberedItems","count":4},{"type":"plainText"}],"mistakes":[{"title":"Keeping the chatter","why":"The AI keeps 'i think', 'lol' and Dev's days off.","fix":"Say: \"Cut chatter, jokes and personal schedule.\"","checks":["r2"]},{"title":"Wrong order","why":"The restart is mentioned in the middle of the message, and the AI keeps that order.","fix":"Say: \"Put the restart first.\"","checks":["r0"]},{"title":"Wordy steps","why":"The AI writes full sentences with 'you should'.","fix":"Say: \"Each step starts with a verb, under 12 words.\"","checks":["r1"]},{"title":"Leaving the list shape open","why":"The AI picks its own number of items and its own layout.","fix":"Show the shape: \"exactly N numbered lines like: 1. Label: detail\".","checks":["numberedItems"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]}],"promptHints":[{"label":"Fixes the number of lines","patterns":["\\b\\d+\\b.{0,15}(lines|items|numbered)","numbered","exactly \\d+"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Gives the step count","patterns":["4","four","numbered"]},{"label":"Asks for imperative verbs","patterns":["verb","imperative","start with"]}],"hint":"Rewrites from chatty notes need the order, step shape and the stray detail. Name each.","rubricLabels":["The output has exactly 4 numbered steps in this order: restart the app, open Settings and Devices, remove the printer, add it back with the plus button","Each step starts with a verb and uses neither \"I\" nor \"you\", and no step is over 11 words","The last line starts with \"Note:\" and says to use the staff Wi-Fi, not guest, and no line mentions Thursday, Dev's schedule or the 5-minute estimate"]}