{"id":"cx-lost-item-found-reply-verify-without-revealing","audience":"small-business","category":"support-work","technique":"constraints","track":"support","level":"beginner","title":"Reply to a lost-item inquiry without revealing what we found","free":false,"task":"Reply to Wes. First line exactly \"Hi Wes,\" and last line exactly \"Pia, Front Desk\". Ask him for one identifying detail only he would know, give the pickup hours and what to bring, and do not describe the item or say if it is the one he lost. Plain text, under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"EMAIL - Wes Calder (guest, room 214, checked out Nov 3)\n\"I think I left a jacket in my room. Do you have it? Please send photos if so.\"\n\nLOST AND FOUND LOG\n- Nov 3: navy waterproof jacket, size L, left chest pocket holds a library card (name on card: W. Calder), found in room 214.\n- Nov 3: grey scarf, found in room 215.\n\nHOTEL POLICY - LOST PROPERTY\n- Never confirm or describe an item before the guest describes it (to protect other guests' belongings). Do not send photos.\n- Ask for one detail only the owner would know (for example, a brand, a color, or a contents detail) and the room number or dates of stay.\n- Pickup at the front desk, daily 7 a.m. to 10 p.m. Bring photo ID. Items are kept 30 days.\n- Shipping is possible at the guest's cost; ask only if they request it.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Confirming the jacket","why":"The AI says 'we found your jacket'.","fix":"Say: \"Don't confirm or describe any item.\"","checks":["r2"]},{"title":"Asking for several details","why":"The AI asks for a full description.","fix":"Say: \"Ask for one identifying detail only.\"","checks":["r1"]},{"title":"Missing the pickup info","why":"The AI forgets hours or photo ID.","fix":"Say: \"Give the pickup hours and say to bring photo ID.\"","checks":["r1"]},{"title":"Getting markdown back","why":"AI adds bold and headings by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands well over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords","r0"]}],"promptHints":[{"label":"Quotes the first and last lines","patterns":["hi wes","pia, front desk"]},{"label":"Asks for one detail","patterns":["one (identifying )?detail","only he would know"]},{"label":"Rules out confirming","patterns":["don'?t (confirm|describe)","do not (confirm|describe)"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","word (limit|count)","under \\d+"]}],"hint":"Quote the first and last lines and say what to ask for and what not to reveal.","rubricLabels":["The reply starts with the line \"Hi Wes,\" and ends with the line \"Pia, Front Desk\"","The reply asks him to describe the item with one identifying detail, and gives front desk pickup 7 a.m. to 10 p.m. with photo ID","The reply does not mention navy, waterproof, size L, the library card, a jacket being found, or the scarf, and sends no photos"]}